Director, CS Compliance and Risk Management

Director, CS Compliance and Risk Management Visa Pasay, National Capital Region, Philippines We are seeking a highly analytical Director to join our global GCAR and VIRP team, focusing on data compromise liability and compliance events within the Visa payment ecosystem. This role will support and drive our Global Compromise Account Recovery (GCAR) and Visa Integrity Risk Program (VIRP) efforts, a core component of ecosystem security within Visas Payment Ecosystem and Control (PERC) team. The successful candidate will serve in a critical position supporting the investigation, management, and resolution of data compromise cases across global markets. This role ensures accurate case processing, timely reporting, and clear, effective communication with both clients and internal stakeholders. Primary Responsibilities – GCAR Provide administrative and backup support for the GCAR program to ensure operational continuity and compliance with program standards. Manage the case pipeline, including adding new cases, updating details, researching case data, and ensuring accurate liability calculation documentation. Run monthly reports, perform threshold triage, and prepare weekly, monthly, quarterly, and ad‑hoc reports on GCAR performance metrics for management. Partner with GCAR leadership, acquirers, and investigation teams to determine case ownership, align forensic parameters, and gather necessary sales and calculation data. Review forensic reports, extract key data, and compile qualification summaries, acquirer packages, appeal responses, and other case materials. Serve as a key point of contact for GCAR program rules, respond to client inquiries, and prepare customized communications. Audit outgoing communications for accuracy, consistency, and compliance to meet or exceed SLA requirements. Assist with monthly billing file creation, approval, and validation, and drive process improvement initiatives within the GCAR program. Primary Responsibilities – VIRP Create analysis of transaction data and conduct research to identify non‑compliant activity or trends. Track and control compliance action plans submitted by clients and ensure resolution. Manage internal and external relations within compliance enforcement and processes, escalating where appropriate to Rules and Compliance senior management. Collate, analyze, and publish management information, statistics, and performance criteria relating to compliance processing. Participate in the development and execution of activities and programs aimed at improving client and internal satisfaction. Establish and maintain relationships with clients and other entities, ensuring client understanding and compliance with Visa Rules. Execute Visa Integrity Risk Program procedures, manage multiple compliance actions, define yearly strategies and plans. Work independently and across time zones for effective communication and consistent support worldwide. Qualifications Basic Qualifications Minimum 12 years of experience with a Bachelor’s Degree or Advanced Degree (e.g., Masters, MBA, JD, MD, or PhD). At least 3 years of experience in data analytics, risk management, compliance, or fraud detection within financial services or technology. Advanced proficiency in SQL and Excel for data analysis and reporting. Strong problem‑solving skills, and ability to think creatively and work collaboratively with data engineers and cross‑functional teams. Excellent written and verbal communication skills, with the ability to interpret and explain complex data findings clearly and make them actionable. Strong organizational and time‑management skills, able to manage multiple priorities and deliver under tight timelines. Ability to work independently and as part of a team, supporting U.S. business hours to ensure effective collaboration with our team and clients. Preferred Qualifications Experience with card payment systems and transaction processing. Experience in a compliance and enforcement role. Familiarity with industry standards such as PCI DSS and regulatory compliance frameworks. High level of initiative, attention to detail, and problem‑solving skills. Proactively drives progress on critical initiatives. Creative thinker able to manage uncertainty and deliver practical solutions. Comfortable leading meetings, delivering presentations, and interacting with clients at all levels. Hybrid Position – Expectation of days in office will be confirmed by your hiring manager. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. #J-18808-Ljbffr