Business Intelligence Officer

1 week ago

Pasay, Philippines Rhenus Logistics, Inc. Full time

Job Overview

Job Overview: Business Intelligence Officer role will be the primary point of contact for CRM management, sales controlling, and marketing activities across our regional cluster. You will train and monitor the sales team to ensure sales activities are updated accurately and on time. Additionally, you will drive sales development by supporting Managing Directors and Heads of Sales in executing the sales strategy.

Responsibilities CRM Management & Reporting

  • Act as the CRM Super User , ensuring the system is always updated.

  • Control data integrity and quality within CRM .

  • Train users and manage account-linked users.

  • Provide CRM reports and ensure KPI compliance.

  • Ensure all sales activities (meetings, contact reports, opportunities, and leads ) are properly recorded in CRM .

Sales Controlling

  • Lead the Sales Support team in monitoring quotation performance and identifying potential leads/opportunities.

  • Monitoring of sales activities (contact reports, opportunities and pipeline report)

  • Oversee data management and KPI tracking for both national and international sales campaigns.

  • Monitor and analyze Lost Accounts to identify trends and potential areas for improvement.

  • Manage and generate Charge Code Reports for accurate tracking of sales performance and cost allocation.

Lead Generation

  • Research and structure information on potential customers through various media sources.

  • Identify, establish, and manage multi-tiered relationships across the Rhenus network to drive long-term business partnerships.

Marketing

  • Manage sales tools, including creating professional presentations and sales campaign flyers.

  • Maintain and update standard commercial marketing materials and information.

  • Liaise with the regional marketing team for market intelligence updates and social media postings.

  • Support the annual customer survey process.

Trade Lane Development Support

  • Support trade lane development initiatives

  • Market research, lead generation, performance review / monitoring

  • Other tasks assigned by Head of Sales, Managing Directors and Regional Director.

Qualifications

  • Experience: Minimum of 3-5 years of sales experience in freight forwarding, particularly in air and ocean logistics.

  • Education: Bachelor’s degree in Business Administration / Sales Management (or similar)

  • Microsoft Office Suite (PowerPoint, Word, Excel) – Proficient in creating professional presentations, documents, and organizing data.

  • Canva/Adobe Illustrator/Photoshop – Experience with design tools for marketing materials (preferred)

  • CRM Software Knowledge – Understanding of sales tracking and reporting systems.

  • Analytical Thinking: Ability to represent and transfer complex topic areas and correlations to a figured based and systematic level.

  • Results-Oriented: Demonstrates a clear understanding of expected outcomes, sets personal goals, and strives to achieve them at all times.

  • Client-Focused: Skilled at identifying and anticipating customer needs and expectations, ensuring positive customer experience and satisfaction.

  • Problem-Solving: Capable of analyzing information, editing and evaluating outcomes, and providing recommendations of action to solve issues.

  • Language: Fluency in both written and spoken English.

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