Trust and Safety Policy Strategist

Job Description

Trust and Safety Policy Strategist at TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

What We Offer: At TaskUs, we prioritize our employees\' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We foster an inclusive environment and encourage internal mobility and professional growth at all stages of an employee\'s career within TaskUs.

Our Trust & Safety Product and Operations team safeguards our clients\' platforms, users, and brands by developing cutting-edge tools, optimizing operational workflows, and ensuring the seamless execution of our safety strategies. We work with Operations, Product, Quality, and Learning Experience (LX) to address complex challenges and uphold high standards of online trust.

• Policy Expertise & Guidance: Act as the primary subject-matter expert for Trust & Safety policies, providing clear interpretations, actionable insights, and robust support to operations, quality, and LX teams.
• Operational Alignment: Collaborate with Operations, Quality, and LX to analyze policy effectiveness, identify pain points in application, and recommend practical, action-oriented solutions for improved efficiency and consistency.
• Client & Stakeholder Consultation: Advise internal leaders and client contacts on policy; provide concise recommendations balancing user safety, product goals, and commercial realities.
• Trend Analysis & Recommendations: Monitor policy application, spot emerging trends or issues, and offer data-driven suggestions for policy refinement and program enhancement, including tracking regulatory developments and AI impacts on policy design and enforcement.
• Global Collaboration & Scalability: Collaborate across global, multicultural, and multilingual teams to design scalable solutions that drive positive business outcomes.

• 5+ years of experience in Trust & Safety policy, operations, content moderation, or a similar analytical and operational role.
• Proven ability to create and refine policy in partnership with large-scale operations or BPO environments.
• Demonstrated experience turning regulatory or legal guidance into frontline-ready SOPs.
• Excellent organizational skills with the ability to manage multiple priorities and adapt to changing directions with limited guidance.
• Experience working across global, multicultural, and multilingual teams, solving ambiguous problems and driving scaled solutions.
• Exceptional attention to detail with the ability to spot trends and provide data-backed solutions.
• Excellent verbal and written communication skills, able to articulate complex policy concepts clearly to diverse audiences.

TaskUs will not solicit money during the application process nor require any form of payment to proceed with your application. Please communicate with authorized TaskUs recruiters.

TaskUs believes that innovation and performance come from people from all backgrounds. We welcome applicants from all walks of life and are committed to equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

Explore all TaskUs career opportunities and apply through the provided URL:

TaskUs is an equal opportunity workplace and an affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Req Id: R_2508_10766_1