Remote Call Center Representative

Overview

Remote Work-at-Home | Philippines | Full-Time | Hourly

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across industries including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to a globally expanding, industry-leading organization.

We’re looking for enthusiastic Remote Call Center Representatives to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. In this role, you’ll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services, all while delivering exceptional service. This is a fantastic opportunity to contribute to high-impact projects with some of the world’s most iconic brands. If you\'re a natural problem solver who thrives on creating memorable customer experiences, we’d love to hear from you.

Strong proficiency in English, both written and spoken is required. Candidates must have prior call center experience and reside within 80km of our office.

You’ll also need:

• A high-speed internet connection
• An appropriate, quiet work environment
• High language proficiency in English
• Work-from-home experience

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, driven applicants are encouraged to apply. The ideal candidates are highly motivated and dedicated and should possess the following qualifications.

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

We offer a variety of benefits and incentives to support and reward our team members. Compensation is starting-based on experience, with benefits that may vary by geography.

• HMO Coverage plus a dependent
• Rank & File ₱100,000 coverage; Supervisors/Managers ₱120,000 coverage
• Dental Coverage and in-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Social opportunities and recognition rewards

Compensation & Benefits That Fit Your Life: MCI tailors offerings to fit the needs of our diverse team across subsidiaries and locations. Specific benefits may vary by geography, but the core commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee is valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today

This job operates in a professional office environment. The employee will be largely sedentary and may need to sit/stand for long periods while using a computer and headset. Reasonable accommodation is provided for qualified applicants or employees with a disability upon request.

At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination and will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment. We are committed to equal opportunity and providing reasonable accommodation as required by law.