Account Specialist II

2 weeks ago

Cebu City, Philippines J.P. Morgan Full time

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? As the Account Service Specialist II within the Merchant Services team, you will be an advocate for our merchants by providing phone support, offering resolutions to payment processing issues, technical troubleshooting, and addressing general questions. Job Responsibilities Answer and resolve calls from our merchants. Be the First contact resolver for our Merchants Identify, analyze, and document information collected from merchants Resolve issue and merchant concerns accurately and expediently while adhering to business Policies & Procedures. Ensure timely follow-up on merchants inquiries 100% of the time Troubleshoot technical problems to determine the root cause and provide a viable solution Analyze transactions, deposits, statements and account information in order to resolve and provide solutions for our merchants Maintain a high level of knowledge surrounding new products, equipment(s), features and services Meet or exceed production goals as outlined in the metrics scorecard. Escalate of any issue that cannot be resolved within the anticipated service level or that creates risk or exposure for the merchant or the bank. Liaise with other areas of the organization in order to provide timely resolution to merchant inquiries Work within a Dynamic and fast paced environment. Demonstrate exemplary team working skills by maintaining a professional, positive and supportive attitude Required qualifications, skills and capabilities Excellent verbal and written communication skills Must be able to multi-task and be self-directed. Flexible, easily adaptable Ability to provide professional and interpersonal communication when interacting with others Self-motivated, works well with minimal supervision, & performs well in a team environment. Knowledge of computer software systems such as Microsoft Office, includingusing and creating spreadsheets and databases. Strong knowledge of payment processing industry and related procedures and products High school diploma equivalent. Open to fresh graduate with technical background or related skills Must be willing to work overnight & shifting schedule Preferred qualifications, skills and capabilities College/university diploma/degree. Shift: Variable #J-18808-Ljbffr

  • Invoicing Specialist II

    2 weeks ago

    Quezon City, Philippines RELX Full time

    Invoicing Specialist II RELX Quezon City, National Capital Region, Philippines RELX is seeking an Invoicing Specialist II for the Invoicing Specialist II role. Accountabilities Function as an SME (Subject Matter Expert) capable of assessing compliance to the processing guidelines and able to come up with sound recommendations for complicated processing...

  • Tier II IT Support Specialist

    13 hours ago

    Cebu City, Philippines Neostella Full time

    At Neostella, our mission is simple: empower legal teams to work smarter, faster, and more reliably. We deliver advanced technology solutions and satellite team support that streamline operations, boost efficiency, and transform the way firms and corporate legal departments work day to day. We’re relentlessly customer‑centric. Everything we do is in...

  • Customer Program Specialist II

    2 weeks ago

    Cebu City, Philippines Ultra Clean Technology Full time

    Overview Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every...

  • Tier II IT Support Specialist

    5 days ago

    Cebu City, Central Visayas, Philippines Neostella Full time ₱400,000 - ₱800,000 per year

    At Neostella, our mission is simple: empower legal teams to work smarter, faster, and more reliably. We deliver advanced technology solutions and satellite team support that streamline operations, boost efficiency, and transform the way firms and corporate legal departments work day to day. We're relentlessly customer-centric. Everything we do is in service...

  • Implementation Specialist II

    2 weeks ago

    Cebu City, Philippines RealPage, Inc. Full time

    Overview The Implementation Specialist II for RealPage Accounting is responsible for reviewing historical data from the customer’s legacy accounting system, populating it into import file templates and uploading files into RealPage Accounting. Data includes general ledger accounts, vendors, accounts payable, beginning balances and 1099 information. An...

  • Account Specialist II

    2 days ago

    Cebu City, Philippines JPMorganChase Full time

    Account Specialist II – Cebu Consumer and Community Banking Join to apply for the Account Specialist II - Cebu Consumer and Community Banking role at JPMorganChase At JPMorganChase, you will be at the forefront of delivering exceptional customer service, where each day presents opportunities to make a meaningful difference. You will engage in creative...

  • Accountant II

    3 weeks ago

    Cebu City, Philippines RealPage, Inc. Full time

    Overview Accountant II is accountable for delivering client financial reporting through internal operational effectiveness of the accounting and internal controls functions, that will support and produce positive customer experiences for our external client base. He/she is also accountable for producing creative ideas about how to improve financial...

  • Accountant II

    2 weeks ago

    Cebu City, Central Visayas, Philippines RealPage, Inc. Full time ₱120,000 - ₱180,000 per year

    OverviewAccountant IIis accountable for delivering client financial reporting through internal operational effectiveness of the accounting and internal controls functions, that will support and produce positive customer experiences for our external client base. He/she is also accountable for producing creative ideas about how to improve financial...

  • Employee Relations Specialist

    2 weeks ago

    Paranaque City, Calabarzon, Philippines ACCOUNT VENTURES INC Full time ₱480,000 - ₱720,000 per year

    Account Ventures Inc. (AVI), the company behind BOK Korean Fried Chicken, one of the fastest-growing quick service restaurants in the Philippines, is looking for an Employee Relations Specialist to help us foster a fair, supportive, and compliant workplace where employees feel valued and heard.In this role, you will support a positive workplace culture by...

  • Account Specialist II

    6 days ago

    Cebu City, Philippines JPMorgan Chase & Co. Full time

    Account Specialist II - Cebu Consumer and Community Banking Cebu, Central Visayas, Philippines Job Information Job Identification Job Category Account Service Business Unit Consumer & Community Banking Posting Date 10/22/2025, 08:07 AM Job Schedule Full time Job Shift Night Job Description At JPMorganChase, you'll be at the forefront of delivering...