KYC Analyst

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

• Hybrid Work Setup Arrangement until further notice
• HMO coverage on Day 1 for the employee
• Personal Time Off
• Performance-based incentives (e.g., MBO, commission, etc.)
• Mental Health support and unlimited free sessions with a Psychologist through Mind You
• Fun wellness and employee engagement programs

We’re expanding our Cloud Operations Team to make sure we stay ahead of the competition.

This is an entry level position wherein the primary responsibility is to provide administrative support for RingCentral’s KYC (Know Your Customer) process working with the Telco Ops Numbers and Fraud Teams. The role involves the review, audit, and support on reviewing customer identity verification info and document proofs.

A KYC Analyst proactively prevents fraud/loss by analyzing potential fraud patterns at the start and onboarding of customers. The goal is to identify and filter out bad actors from good actors before they have access to our services as well as being a trusted advisor to all internal departments and strategic partners consisting of highly visible and world-class brands. The right candidate should be comfortable performing a wide variety of tasks, eager to learn and grow with a dynamic team in a fast-paced environment.

• Review of customer company identifying facts
• Tracking info and facts provided
• Determining if customer company is pass/fail to continue to be onboarded and use our services
• Using ticketing using internal tools to review customer submitted info
• Identify trends, patterns, procedural, and strategic opportunities that will improve fraud prevention, detection results
• Summarize key findings and recommend additional KYC processes and system enhancements.
• Review sales/customer Salesforce (SFDC) tickets and provide responses to their KYC info questions
• Manage and respond to escalations from internal and external parties within designated service levels
• Collaborate with cross-functional groups such as Fraud, Support Sales and Product team
• Educate internal team members and external parties on processes and procedures.

• Experienced in service delivery management in Telecom or equivalent is an advantage
• Has ability to learn various GUI and systems quickly (Salesforce, JIRA and inhouse web based tools)
• Strong communication skills – written and verbal – with a command of situational best practices
• Candidates must be good team players, innovative, creative and can be calm under pressure
• Have a strong sense of ownership and ability to manage their own workload.
• Must be willing to work on a shifting schedule following the sun timezones
• Solid understanding of common bad actor exploits and Identity spoofing
• Knowledge of PCI and CPNI standards
• Familiarity with client verification processes
• Bachelor’s degree, or comparable industry experience
• Ability to operate with a high degree of confidentiality and ethics