Operations Manager

Operations Manager role at Q2 HR Solutions

The Operations Manager is responsible for the full-spectrum performance of the business unit—leading both strategic direction and day-to-day execution across key areas: talent sourcing and recruitment, client and account management, employee engagement, service delivery, regulatory compliance, and financial performance. This role requires a results-oriented leader with deep expertise in Philippine labor regulations—particularly DOLE Department Order 174—and a proven track record of growing revenue, building strong client partnerships, and managing large-scale teams in the manpower services sector.

Core Responsibilities & Competencies

Revenue Growth & Profitability

• Drive revenue performance through strategic client acquisition and expansion.
• Manage end-to-end P&L with a focus on cost efficiency and financial sustainability.
• Implement data-driven strategies to optimize margins and operational output.

Client Acquisition & Retention

• Lead business development initiatives to onboard new clients and penetrate new markets.
• Strengthen client engagement through proactive relationship management.
• Monitor and elevate customer satisfaction using structured feedback mechanisms.

Operational Efficiency

• Design and implement standardized, scalable operational processes.
• Oversee the use of recruitment technologies (ATS, CRM) for seamless operations.
• Ensure data integrity and regulatory compliance across platforms and systems.

Compliance & Legal Governance

• Rigorously enforce compliance with DO 174, labor standards, and contractual obligations.
• Establish internal controls and audit protocols to safeguard legal and ethical standards.
• Oversee client service delivery to ensure SLAs and compliance metrics are met.

Reporting & Stakeholder Communication

• Generate and analyze performance dashboards for executive review.
• Facilitate coordination across departments to ensure alignment and transparency.
• Present business updates and operational insights to senior leadership and clients.
• Maintain high-quality candidate and client databases.
• Champion the effective use of ATS/CRM tools to support recruitment and client servicing.
• Uphold strict adherence to data privacy and protection regulations (e.g., Data Privacy Act).

Qualifications & Experience

• 10+ years of progressive experience in manpower or staffing operations.
• 5+ years in a senior leadership or general management capacity.
• Demonstrated success in leading large, geographically distributed teams.
• Proven track record in growing accounts, improving profitability, and leading change initiatives.

Technical Skills & Expertise

• Deep knowledge of Philippine labor laws, particularly DOLE DO 174
• Experience with leadership roles spanning 5+ years
• Manpower agency experience preferred
• Advanced skills in P&L management, budget planning, and financial forecasting
• Strong capabilities in business development, contract negotiation, and client growth strategy
• Proficient in ATS/CRM systems, database management, and digital recruitment platforms
• Skilled in market research, competitive analysis, and strategic planning
• Inspirational leader with excellent communication, project management, and problem-solving skills

Note : The description concentrates on the Operations Manager responsibilities across talent sourcing, client management, compliance, and financial performance within the manpower services sector, aligned with Philippine labor regulations.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Project Management
• Industries: Administrative and Support Services; Business Consulting and Services