Technical Support Engineer

Associate Ii, Customer Support

Taguig, National Capital Region Ingram Micro

Posted today

Job Description

Description

Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions.
With $46 billion in revenue, we have become the world’s largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.

Position Summary :

• Takes initial customer calls and answers general questions regarding company products and services.
• Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc.
• May determine caller eligibility for technical support and transfers calls to technical support queues.
• Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation.
• Documents customer concerns and forwards complaint trends to appropriate departments.

What you bring to the role :

• Established and productive individual contributor. Works under moderate supervision. Problems faced are typically routine, but may at times require interpretation or deviation from standard procedures.
• Makes minor adjustments to working methods.
• Communicates information that requires explanation or interpretation.
• Provides administrative or technical support at an intermediate level. Still gaining or have attained full proficiency in their specific area of discipline.
• Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• Works under moderate supervision. May seek the advice of senior personnel in the functional area.
• Normally follows established procedures on routine work, requires instructions only on new assignments.

College degree and 3 years of general experience or 2 years functional experience. Applies acquired job skills and company policies and procedures to complete assigned tasks.

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all of these duties.*

Admin Support/Customer Success/Escalations Specialist

Remote position. This position focuses on client success and escalations management, including service recovery callouts, coordinating certificate releases, and ensuring accurate student allocations. Notable duties include maintaining escalation records and collaborating with operations to improve service delivery.

Qualifications and Skills:

• Proven experience in a client-facing role, ideally in customer support or client success.
• High attention to detail with a focus on accuracy and quality of work.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Strong interpersonal and communication skills, both written and verbal.
• Problem-solving mindset with the ability to think strategically and execute tactically.
• Capacity to work collaboratively in a team and independently when necessary.
• Track record of meeting and exceeding performance metrics.

Benefits include Work from Home (permanent), AU morning shift, incentive programs, health insurance after 1 year, international travel incentives, and more.

1309 Pasay City, National Capital Region iScale Solutions

Posted 139 days ago

Job Description

Job duties include, but not limited to: First level remote support on Airport System (CUPPS). Maintain and monitor server infrastructure, perform backups, handle change requests and software updates, troubleshoot hardware/software, delegate tasks to vendors, and ensure SLA targets. Requires security clearance in airport areas. Prepare system operation manuals and documentation.

Requirements

• Bachelor’s Degree in IT/Computer Applications or equivalent experience.
• Minimum 3 years of relevant IT experience.
• Experience with Windows workstations and Windows Server environments.
• Effective English communication skills.
• Preferred CCNA networking knowledge and Windows OS/Server expertise.

Benefits include competitive salary, vacation and sick leave, medical/dental/vision insurance, and government-mandated benefits.

Technical Support Representative (TSR)

Job Description

Technical Support Representative will provide technical assistance, troubleshoot hardware or software, and help users. Expect strong problem-solving, teamwork, attention to detail, and solid knowledge of operating systems and software.

Perks include HMO insurance from day 1 (up to 3 dependents), medication reimbursement, and incentives.

Qualifications

• College Graduate with 1 year IT experience in BPO; or 2 years and 5 months IT experience for college undergraduates.
• Excellent communication skills; amenable to onsite work.

Salary : Php22,000 - Php35,000 per month

Benefits : Christmas gifts, events, flexible schedule, health insurance, opportunity for promotion, paid training, promotions to permanent employee.

Schedule : 8-hour shift, flexible shift, holidays, overtime, weekends.

Location : Taguig City (reliable commute or relocation planned)

Education : Bachelor’s preferred

Experience : TSR 2 years preferred; IT service desk 1 year preferred

Language : English preferred

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