Global Client Solutions Manager

Overview

Join to apply for the Global Client Solutions Manager role at ClickUp. We are seeking an experienced professional services leader to coach, mentor, and grow our new team in the Philippines, while ensuring the global services they provide are performed to the highest standard. You will continue building out an amazing team, contribute to the development of new global processes and procedures, partner with like-minded business leaders from the GTM organization, and work with some of the worlds best known brands to ensure they have an excellent experience with your Professional Services Team. We are looking for a player-coach who can move fast, hustle, and jump in on customer calls, assist team members with complex projects, or manage a small book of business themselves.

• Coach, mentor and grow our new team in the Philippines.
• Manage the day-to-day operations of the Philippines Professional Services team, with a focus on project delivery, utilization, customer satisfaction, churn and contraction.
• Partner with various leadership teams to build out new offerings, and revise existing offerings.
• Build relationships with customers and internal stakeholders to ensure your team delivers value.
• Contribute to the definition, development and improvement of regional and global operational processes.
• Create a fun, high-energy environment where your team enjoy coming to work and are developed toward their fullest potential.
• Prioritize the customer experience, lead by example, and monitor adherence to professional services policies and procedures across your reports.
• Carry a small book of business, managing a handful of customers yourself.

• Minimum 3+ years of professional services management experience, preferably in a SaaS environment.
• Additional 5+ years of consulting experience, preferably in a SaaS environment.
• Proven results in building and executing within a professional services organisation.
• Strong project management, people management, communication, negotiation, and coaching skills.
• Strong customer-facing and presentation skills, with the ability to establish credibility with executives.
• Ability to clearly articulate technical topics to a non-technical audience.
• Positive attitude, high energy and a Getting Things Done (GTD) mindset.
• Some travel may be required based on client needs.

• Experience in Customer Success, including strategies for mitigating churn and contraction.
• Experience in SaaS, PPM software, or collaborative work management (CWM) tools such as Monday, Wrike, Planview, Changepoint, CA, Mavenlink, Workfront, etc.
• Experience with enterprise solutions such as JIRA, ServiceNow, Salesforce, Oracle, SAP, Workday, Netsuite, etc.
• Experience in an enterprise software Professional Services org, deploying software across multiple organizations and use cases of an enterprise.
• Experience building technical integrations via API, middleware, or PaaS tools.
• PMP or Agile Scrum certification.
• MBA preferred.

Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply

At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career. ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

ClickUp collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see our privacy policy for further details. If you are a Philippine Job Applicant, see our privacy policy and our Philippine Data Privacy Notice for further details.

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.