Salesforce Support Specialist I

10 hours ago

Philippines LexisNexis Risk Solutions Full time
.As a **Salesforce Support Specialist**, you will enable the Elsevier Health business unit to continue to scale by acting as the initial line of support for all Health Salesforce users. You will be part of a global sales operations team that enables sales to conduct their responsibilities with enhanced support and streamlined processes. This role will involve supporting Salesforce users in the health business unit globally as they manage sales opportunities and conduct account management activities.**Key Responsibilities:**Perform the following administrative tasks in Salesforce or other CRM applications:- Lead maintenance including knowledge of assignment rules- Other routine tasks as necessaryAbility to complete mass data updates using Salesforce Data Loader.Identify process or training gaps to build a better experience for all users.**Qualifications:** * Must possess at least a Bachelor's/College Degree, any field* Hands-on experience using Salesforce Sales Cloud and Salesforce CPQ.* Understanding sales processes and associated pricing.* Excellent command of the English language.*Additional Requirements for Internal Candidates:** **Must be in current role for 1 year*** **Must not have received any Disciplinary Action within the past 12 months*** **Must not have any Attendance and Punctuality issues in the past 12 month*** **Must have a Successful or above rating in the last Enabling Performance cycle**3 or more years of experience with Salesforce in a support role.Hands-on experience managing Salesforce cases.Experience with integrated contract lifecycle management (CLM) solutions such as Ironclad, Docusign, or Conga.Knowledge of other CRM applications such as Siebel.Familiarity with other sales tooling including, but not limited to, Gong, LinkedIn Sales Navigator, ZoomInfo, and others.RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
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