Key Account Manager

6 days ago

Laguna, Philippines WHR Global Consulting Full time

POSITION TITLE: Key Account Manager (Customer Service Manager) WORK LOCATION: Laguna, Philippines SALARY RANGE: PHP 55,000 – 90,000 per month EMPLOYMENT STATUS: Full-time | Hybrid (includes client site and plant visits) WORK SCHEDULE: Monday to Friday, 9:00 AM – 6:00 PM POSITION OVERVIEW: This is a newly created, pivotal role and the first hire in the Philippines for an established Swiss-based organization. The Key Account Manager will be responsible for managing strategic accounts, strengthening customer engagement, and supporting the Data Storage Business Unit. This role focuses on maintaining long-term business relationships, gathering market intelligence, and ensuring operational excellence through close coordination with internal factory teams and external clients (e.g., Toshiba). PRINCIPAL DUTIES AND RESPONSIBILITIES: Customer Engagement & Relationship Management: Establish and maintain strong, long-term relationships with strategic customers in the Philippines. Serve as the primary liaison between the company and clients, ensuring clear communication and trust. Identify opportunities for upselling, cross-selling, and expanding product adoption. Conduct client and site visits as required. Operational Support & Technical Coordination: Monitor market trends, competitor activities, and customer feedback to provide strategic insights. Collaborate with factories and internal teams (Quality, Engineering) to resolve quality, delivery, and service concerns. Address client inquiries related to technical drawings, data storage products, and procurement processes. Manage supply planning and ensure timely delivery to clients. Execute tasks and directives assigned by the Head of Business Unit. Reporting & Business Growth: Prepare and submit weekly reports on customer status, key developments, and action plans. Maintain and circulate meeting minutes to ensure alignment and accountability. Support the Senior Sales Manager (Singapore-based) in technical discussions and customer engagement. Gather market intelligence to defend existing business and support expansion. QUALIFICATIONS AND REQUIREMENTS: Education: Bachelor’s degree in Mechanical Engineering or related discipline (Master’s degree preferred). Experience: Minimum of 5 years in customer service, account management, or technical after-sales (preferably in engineering or data storage industries). Technical Expertise: Ability to interpret technical drawings and understand data storage solutions. Skills: Strong communication, presentation, coordination, and problem-solving skills; Proficient in Microsoft Office. Language: Fluent in English and Tagalog. Preferred Profile: Background in engineering or quality management; Willingness to travel frequently to client and plant locations; Based in Laguna or nearby areas. APPLICATION NOTE: We Prefer Online Application Only. Candidates with relevant experience and qualifications will be contacted for an online application/interview.

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