Spanish Team Lead
3 weeks ago
About the job Spanish Team Lead (Onsite: BGC) Key Qualifications: Amenable to work in shifting schedules. Amenable to work ONSITE (BGC Taguig). General Knowledge & Skills: Knowledge of Customer care operations Experience in managing teams Able to coach, mentor, motivate and interact with people Excellent verbal and written communications in both English and Spanish. Strong decision making and analytical ability Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools Education and other requirements: Minimum experience of 4 years with customer service in the BPO/BPM industry Bachelors degree in any course Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz A minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF SPANISH SPEAKING AGENTS DOING VOICE CALLS. Willingness to work in rotational shifts Job Responsibilities: Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc. Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution Regularly formulate and execute internal and external governance Effectively handle client escalations and formulate actions to resolve any concerns Work with the operations managers to obtain necessary resources like training and support for the teams requirements Conduct quality assessment of agents performance and formulate trends for performance improvement of agents & teams Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets Familiarize the team with the latest process update and changes, team and individual targets Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus #J-18808-Ljbffr
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Spanish Account Team Lead
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the Job Spanish Account Team Lead - Taguig TASQ is hiring a team leader for our Spanish account. Benefits Health Maintenance Organization (HMO) coverage for the employee and 2 dependents from day one. Quarterly performance bonuses. 24 leave days per year. Key Qualifications Willingness to work in shifting schedules. Must be available for on-site work...
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Spanish Team Lead
2 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱30,000 - ₱60,000 per yearKey Qualifications:Amenable to work in shifting schedules.Amenable to work ONSITE (BGC Taguig).General Knowledge & Skills:Knowledge of Customer care operationsExperience in managing teamsAble to coach, mentor, motivate and interact with peopleExcellent verbal and written communications in both English and Spanish.Strong decision making and analytical...
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Spanish Team Lead
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job Spanish Team Lead - Taguig (start ASAP) About the job Spanish Team Leader (BGC) Benefits: HMO for Employee and 2 Dependents (On Day 1), quarterly performance bonus, outstanding career development opportunities, 24 leaves annually Key Qualifications: Amenable to work in shifting schedules. Amenable to work ONSITE (BGC Taguig). Able to start...
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Spanish Bilingual Team Lead
2 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job Spanish Bilingual - Team Leader (Taguig) | Onsite Work Setup: Onsite (Taguig) Shift: Shifting Schedule Start Date: Oct-7 Eligibility: Filipino citizen or PH permanent visa holder Qualifications: Proficient in Spanish and English in listening, reading, writing, and speaking (B2-level or higher) Minimum 2 years in college With at least 6 to 8...
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Spanish Call Center Team Leader
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job Spanish Call Center Team Leader TASQ is hiring a team leader for our Spanish account. The pre-screening interview will take place over the phone, so please ensure your line is available. Key Qualifications Willingness to work in shifting schedules. Must be available for on-site work in BGC, Taguig. Ability to start immediately. Requirements A...
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Spanish Bilingual
2 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeWork Setup: Onsite (Taguig) Shift: Shifting Schedule Start Date: ASAP Eligibility: Filipino citizen or PH permanent visa holder Qualifications: Proficient in Spanish and English in listening, reading, writing, and speaking (B2-level or higher) Minimum 2 years in college With at least 6 to 8 years of BPO experience with...
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Spanish Bilingual
2 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeWork Setup: Onsite (Taguig) Shift: Shifting Schedule Start Date: ASAP Eligibility: Filipino citizen or PH permanent visa holder Qualifications: Proficient in Spanish and English in listening, reading, writing, and speaking (B2-level or higher) Minimum 2 years in college With at least 6 to 8 years of BPO experience with supervisory /...
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Spanish Team Leader
2 weeks ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per yearEducation andother Requirements: Minimum experience of 4 years with customer service in the BPO/BPM industry Bachelors degree in any course Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz A minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF SPANISH SPEAKING AGENTS DOING VOICE CALLS. Willingness to work in rotational...
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Spanish Team Leader
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the job Spanish Team Leader (Taguig) | Onsite Education andother Requirements: Minimum experience of 4 years with customer service in the BPO/BPMindustry Bachelors degree in any course Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz \A minimum of 3 years in the role of a Team Leader MUST HAVEHANDLED A TEAM OF SPANISH SPEAKING AGENTS DOING...
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Native Mexican Spanish
3 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeNative Mexican Spanish / Spanish Call Center Agent Job Type: Full-time We are seeking a dedicated and detail-oriented native Mexican Spanish/Spanish customer care specialist to join our dynamic team on a full-time basis. This role requires exceptional communication skills to provide top-notch service to our Spanish-speaking clients. You will be a vital link...
