Ecommerce Manager

3 weeks ago

Metro Manila Philippines Mida Food Distributors Inc. Full time

Pacific Bay is looking for a dynamic and results-driven E-Commerce Manager to lead our online retail business growth. The ideal candidate will focus on enhancing back-end services, improving customer experience, and expanding our product assortment. This role also involves overseeing digital marketing efforts and coordinating with third-party business partners to ensure seamless operations and exceptional customer satisfaction. Key Responsibilities Online Retail Growth Develop and implement strategies to drive online sales growth and expand market reach. Monitor key performance indicators (KPIs) and use data analytics to identify opportunities for improvement. Back-End Service Enhancement Optimize e-commerce platforms and systems to ensure efficient and reliable back-end operations. Work closely with IT and logistics teams to streamline order processing, inventory management, and fulfillment processes. Customer Experience Improvement Analyze customer feedback and behavior to enhance user experience on our website and mobile platforms. Implement best practices for user interface (UI) and user experience (UX) design to increase customer satisfaction and loyalty. Product Assortment Management Collaborate with merchandising and product development teams to expand and refine the online product assortment. Conduct market research to identify emerging trends and consumer preferences, ensuring a competitive product offering. Digital Marketing Oversight Lead digital marketing campaigns, including SEO, SEM, email marketing, social media, and content marketing. Monitor and analyze the effectiveness of digital marketing initiatives, making data-driven adjustments to maximize ROI. Coordination with Third-Party Partners Manage relationships with third-party service providers, including payment gateways, logistics partners, and digital agencies. Negotiate contracts and agreements to ensure favorable terms and effective collaboration. Reporting and Analysis Prepare regular reports on e-commerce performance, highlighting key metrics, trends, and insights. Present findings and recommendations to senior management to inform strategic decision-making. Qualifications Bachelor’s degree in Business, Marketing, E-Commerce, or a related field. Proven experience in e-commerce management, preferably in the retail sector. Strong understanding of e-commerce platforms, digital marketing, and customer experience optimization. Excellent analytical, problem-solving, and decision-making skills. Exceptional communication and interpersonal skills. Ability to work collaboratively with cross-functional teams and external partners. Proficiency in using data analytics tools and e-commerce software. Seniority Level Entry level Employment Type Full-time Job Function Sales and Business Development Industries Manufacturing #J-18808-Ljbffr

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