Network Operations Center Technician

3 weeks ago

Philippines eFLEXervices, Inc. Full time

Overview Who we are: eFlexervices is a BPO company with a 24-year legacy. We focus on delivering exceptional quality and building trust, matching talent with the organizations we support. We invest in people, optimize performance, and maximize efficiency while maintaining unwavering quality and trust. What we are looking for Are you ready to take your expertise to the next level? At eFlexervices, we’re looking for a Network Operations Center (NOC) Technician to support one of our U.S. clients in the security systems industry. The client provides security solutions for commercial and residential properties, including surveillance cameras, access control systems, and integrated monitoring systems. This role is responsible for remote monitoring, troubleshooting, and supporting the client’s network and security infrastructure. What you’ll be doing Remote Monitoring & Management (RMM): Monitor network performance, servers, and connected security devices. Identify issues proactively and resolve alerts to minimize downtime. Ensure connectivity for surveillance cameras, access control systems, and security gateways. Technical Troubleshooting: Support field technicians remotely during system installations and service calls. Diagnose and resolve issues with IP-based cameras, NVR/DVR systems, and access control integrations. Escalate unresolved issues to higher-level engineers when necessary. System Maintenance & Documentation: Perform scheduled updates, patches, and preventative maintenance. Maintain accurate documentation of incidents, resolutions, and system changes. Recommend tools, procedures, and equipment improvements for greater efficiency. Collaboration & Communication: Serve as a technical resource for the client’s internal team and field service staff. Provide clear communication on issue status and resolution steps. Assist in building knowledge bases and standard operating procedures (SOPs). Qualifications and Requirements 2+ years of experience in network operations, IT support, or NOC environment. Strong understanding of network protocols (TCP/IP, LAN/WAN, VPN, firewalls). Hands-on experience with IP surveillance systems (CCTV, NVR/DVR) and access control technologies. Familiarity with RMM platforms, remote troubleshooting tools, and incident management systems. Strong analytical, problem-solving, and documentation skills. Excellent communication in English, both written and verbal. Benefits and Perks Living Our Values: We walk the talk with a focus on learning, personal growth, team care, and client dedication. Competitive Compensation: Competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements. Flexible Work Options: If you’re outside Baguio City, permanent work-from-home. If you’re in Baguio, a hybrid model is available. Wellness Matters: Flexible vacation and sick leaves to support work-life balance. Pathways to Success: Opportunities for career growth and advancement within the company. Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let’s thrive together #J-18808-Ljbffr

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