Senior Network Engineer

14 hours ago

Taguig, Philippines Booth Full time

Booth Taguig, National Capital Region, Philippines Work Setup: Hybrid (1x onsite, 4x remote) Work Hours: Australian Shift Key Responsibilities Resolve customer incidents, problems and change requests to required service level targets Apply technical knowledge to effectively analyse and resolve problems Manage time in a manner to ensure all tasks are completed within specified time frames Liaise with customers to perform incident analysis and problem resolution management, to required service targets, defining and recommending solutions where no precedent solution is available Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical Accurately and consistently perform general administration and management of job logging functions Assess and evaluate risk and understand the implications of new technologies Perform scheduled maintenance and upgrades Liaise with peers and customers to determine appropriate technology solutions Produce, manage and adhere to documentation e.g. naming standards, site schematics, change control documents Operate within ITIL service management processes including incident, problem and change management Requirements Minimum 6–8 years’ experience in an IT environment Proven experience in a senior network support role Demonstrated experience in dealing with customers at all organisational levels Relevant Industry Experience and/or Certifications in Cisco Routing and Switching – VLAN/VPN Cisco Wireless & NAC Network Management Tools ITIL – Service Management Tools Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Outsourcing and Offshoring Consulting and IT Services and IT Consulting Referrals increase your chances of interviewing at Booth by 2x Get notified about new Network Engineer jobs in Taguig, National Capital Region, Philippines . #J-18808-Ljbffr

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