Real-Time Analyst

2 weeks ago


Makati, Philippines Maxicare Healthcare Corporation Full time

Real-Time Analyst role at Maxicare Healthcare Corporation.

Responsibilities
  • Perform historical data analyses of performance data to identify trends/patterns, and make appropriate recommendations (e.g., call volumes, intraday patterns, root cause analysis)
  • Perform real-time analyses of performance data and respond appropriately (e.g., monitor intra-day activities, perform trend analysis, monitor adherence)
  • Review and make decisions for the same day unplanned, off-phone requests and proactively communicate and follow up with site operations to execute all planned and real-time activities.
  • Produce daily, weekly and monthly reports (Intraday, Adherence, Shrinkage, etc)
Educational Background
  • College Graduate
Experience And Training
  • At least 2 years of experience
Skills Requirements
  • Critical Thinking Skills
  • Planning and Organizing Skills
  • Communications Skills
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Project Management and Information Technology
Industries
  • Hospitals and Health Care
#J-18808-Ljbffr
  • Real-Time Analyst

    4 days ago


    Makati City, National Capital Region, Philippines LSG Makati, PH Full time ₱900,000 - ₱1,200,000 per year

    The Real-Time Analyst (RTA) plays a critical role in ensuring smooth daily operations by monitoring queues, managing agent schedule adherence, and providing real-time insights to support optimal staffing and service levels. This role partners closely with Operations and Workforce Management to drive efficiency and meet client expectations in a fast-paced BPO...

  • Real Time Analyst

    2 weeks ago


    Makati City, National Capital Region, Philippines eTeam Full time ₱600,000 - ₱900,000 per year

    Job Title: Real-Time Analyst Location: Taguig (On-site) Salary: ₱60,000/month Contract Duration: 6 months Employment Type: Full-time, On-siteAbout the RoleWe are seeking a Real-Time Analyst (RTA). In this role, you will play a critical part in ensuring SLAs are met by monitoring queues, optimizing staffing, and providing real-time operational support to...

  • Real-Time Analyst

    4 days ago


    Makati City, National Capital Region, Philippines Lean Solutions Group Full time ₱900,000 - ₱1,200,000 per year

    The Real-Time Analyst (RTA) plays a critical role in ensuring smooth daily operations by monitoring queues, managing agent schedule adherence, and providing real-time insights to support optimal staffing and service levels. This role partners closely with Operations and Workforce Management to drive efficiency and meet client expectations in a fast-paced BPO...

  • Real Time Analyst

    1 week ago


    Makati, Philippines eTeam Full time

    Overview We are seeking a Real-Time Analyst (RTA). In this role, you will play a critical part in ensuring SLAs are met by monitoring queues, optimizing staffing, and providing real-time operational support to internal teams and vendor partners. Responsibilities Monitor real-time queues and coordinate with vendor partners to meet KPIs. Manage intraday and...

  • Real Time Analyst

    2 days ago


    Makati City, National Capital Region, Philippines Probe CX Full time ₱900,000 - ₱1,200,000 per year

    The Real Time Analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team.The Real-Time Analyst is responsible for, but not limited to:Quality Management- Performs...


  • Makati, Philippines Thumbtack Full time

    Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger...


  • Makati, Philippines eTeam Workforce Private Corporation Philippines Full time

    Responsibilities Ensure that Company's Customer Experience teams meet all of our SLAs in responding to our customers in a promptly manner. Monitor real-time queue and to work closely with multiple vendor partners to meet Key Performance Indicators (KPI) Manage the daily/intraday performance reports and update status to Leadership Manage daily and...

  • Real Asset Data

    18 hours ago


    Makati, Philippines MSCI Hong Kong Limited Full time

    Your Team Responsibilities Working as part of a growing team of real estate performance analysts who provide real estate direct property indexes, benchmarks, performance analysis reports, and custom/ bespoke analysis to global real estate asset managers and asset owners. Your Key Responsibilities Track and monitor various news sources and third-party...


  • Makati, Philippines iSupport Worldwide Full time

    We are looking for a detail-oriented and analytical Real Estate Underwriting Analyst with strong expertise in commercial real estate finance, financial modeling, and investment analysis. You’ll play a key role in evaluating real estate acquisitions, dispositions, and asset management strategies through data-driven insights and advanced modeling. Our Values...

  • Real Time Analyst

    6 days ago


    Makati, Philippines Vault Outsourcing OPC Full time

    About the Role The Real Time Analyst (RTA) is responsible for monitoring and managing operational and telephony support, ensuring tickets and issues are actioned in a timely manner with clear updates, accurate investigation, and appropriate triage. The role also supports the creation and execution of outbound dialler campaigns in Genesys, delivering...