Client Relations Associate

• Client Relations Associate jobs in Manila

Posted 1 day ago

Job Description

As a Client-Based Client Relations Associate, you will be responsible for effectively gathering and validating information on certain subjects, while ensuring that the data about the subject has gone through the proper processes and that all data acquired and reports generated are accurate, well-edited, well-presented, and submitted to the client at the agreed turnaround time and in accordance with client standards.

DUTIES AND RESPONSIBILITIES

• Act as the main point of contact between the client and CIBI (Operations, Sales, and Customer Engagement)
• Ensure that all completed information/documents needed must be endorsed to CIBI on time
• Monitor all pending documents/information to pursue the ticket/verification process
• Ensure the security of every gathered information/document following the Data Privacy Act of 2012
• Ensure security of all assigned devices (CIBI and Client)
• Must follow all client\'s company policies while at the client\'s office. (Wearing ID/ Badge at all times, English-only Policy, etc.)
• Satisfactory problem-solving skills to help resolve customer complaints and needs.
• Keep track of all processes that pertain to the client\'s requirements, metrics, and portfolio.
• Exceptional analytical skills for interpreting client data
• Communicate with the client on a regular basis any discrepancies and/or lacking requirements in the endorsements sent by the client.
• Act as Ambassador of CIBI in client meetings and process alignment.

JOB SPECIFICATIONS

Contract Duration

• 3 months - October to December

Client Site

Educational Background

• Preferably a graduate of any business or related course

Experience

• Preferably with 1-2 years\' previous experience in the same work capacity/ role (e.g HR Onboarding Specialist, Client Onboarding Specialist, etc)
• Can systematically monitor progress and developments in the endorsements
• Willing to work on the graveyard shift if needed
• Willing to be assigned (on the field) on each client site

Technical / Functional Skills

• Operational Efficiency
• CRM Systems Management
• Data analysis and reporting
• Client Database Management
• Customer Support Software
• Database Querying (SQL, NoSQL)
• Project management
• Information Security Awareness

Leadership and/or Skills

• Communication
• Problem Solving & Adaptability
• Decision-Making & Initiative
• Collaboration & Cross-Functional Coordination
• Analytical Thinking
• Customer Service / Empathy

Client Relations Associate

Posted today

Job Description

The Client Relations Associate will support the Focus Global team in developing an excellent customer support experience by building engaging relationships with our clientele and will be in the front lines of championing the consistent delivery of high quality, top class after-sales service for our customers.

As our Client Relations Associate, you will be working closely with our service teams as the point of contact for any of our customers\' needs. You are customer-centric and quick on your feet: a problem solver who is enthusiastic about providing the best range of solutions to ensure that our customers\' expectations are met and that our products are utilized to their best potential. You are also a relationship builder: ensuring that our community of clients are highly satisfied and continue to trust Focus Global\'s service, creating an overall happy customer experience.

Key Responsibilities:

• Stakeholder communications: Engage with our customers and ensure proper coordination with clients, in-house designers, project coordinators, technicians, and installers regarding after-sales service issues and schedules
• Relationship management: Build trust and rapport with our customers and maintain strong, engaging relationships
• Product knowledge: Have a thorough understanding of Focus Global\'s products and be able to provide a range of support that best fit our customers\' needs
• Resolution: Monitor customer queries, identify optimal solutions to concerns, and ensure prompt escalation to appropriate stakeholders
• Documentation and analysis: Keep track of recurring customer concerns, assess service quality and customer satisfaction using identified service metrics, and recommend improved courses of action to concerned departments
• Process improvements: Develop strategies and improvements on customer service operations, enhancing productivity and profitability systems

You are an ideal candidate if you:

• Have a Bachelor\'s Degree in Hospitality Management, Business or any related course - fresh graduates and experienced team members are welcome to apply
• Have experience in using Google Business Suite (GDocs, Gsheets) and Microsoft Office tools
• Have a demonstrated ability to quickly set up courses of action for sudden customer concerns or operational needs
• Possess excellent interpersonal skills and have a genuine desire to help people and provide the best solutions
• Are excited about collaborating with cross-functional teams and sharing your ideas
• Are looking to work with world-class brands that are identified as international leaders in the innovation and marketing of home furnishing products

Client Relations Associate

Posted today

Job Description

The Client Relations Associate is an entry-level role concerned with maintaining excellent customer experience through handling concerns and inquiries of the clients, giving appropriate updates and resolutions as necessary.

Qualifications:

• Bachelor\'s Degree Graduate, preferably Business related
• Has excellent oral & written communication skills
• Willing to work on-site (Ortigas, Pasig)
• With excellent communication skills and problem-solving skills
• any BPO, real estate, or customer service experience is an advantage

Job Description:

• Provides excellent frontline services and maintains professional relationship with the clients, ensuring positive customer/client service provision (face to face/online)
• Handles multiple clients (condo unit/homeowners) for various after-sales concerns, requests, and inquiries, and provides necessary updates and resolutions.
• Reports to the accounts managers on the progress of clients\' payment process for the unit.
• Monitors renewals and handles new and existing accounts.
• Reviews financial reports and monitor accounts to ensure payment issuance through coordinating with the relevant department.

Healthcare Client Relations Associate

Posted today

Job Description

Responsible in ensuring compliance to all documentaries including reportorial requirements of the accounts.

BENEFITS

• Free group life insurance coverage upon hiring
• Medical allowances and free HMO for the employee upon regularization
• With separation and retirement benefits for tenured employees
• Monthly rice allowance
• Clothing Allowance
• Additional leave (5-days mental health break/ Wellness Leave)
• 30 days leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee
• Overtime pay
• Performance bonus

MINIMUM QUALIFICATION GUIDE

• ACADEMIC BACKGROUND

College degree, any IT, Business or Medically Allied course

• WORK EXPERIENCE

Experience in sales in Healthcare/Group Medical Insurance and Customer Service is preferrable

• COMPETENCIES AND SKILLS

With above average written and verbal communication skills Excellent presentation skills Proficient in the use of word processor, spread sheet and presentation software

OTHERS:

• With good organizational skills who can handle extensive documentation.
• Open to fresh graduates

Client Relationship Management

Posted today

Job Description

We are seeking a talented individual to join our Client Relationship Management Team at Marsh. This role will be based in Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

Client managers are responsible for the growth, profitability, and client satisfaction of a book of business containing complex priority accounts. Client managers deliver the firm by aligning client strategies and needs to MMC\'s capabilities and resources.

We will count on you to:

• Serves as first point of contact for day-to-day communication with numerous and/or complex accounts, follows up on correspondences and manages/maintains communications.
• Develops and communicates an understanding of client businesses by conducting and analyzing client research, research on industry issues, preparing benchmarking studies and creating risk maps for internal and external use.
• Supports colleagues by managing day-to-day aspects for designated accounts and conducting ensuing account management tasks including completing billing transactional work, generating, and coordinating calendars and timelines, liaising between internal senior professionals and business accounts, and generally representing the business to ensure satisfaction, compliance and allow for senior level colleagues to focus on growth efforts.
• Manages account concerns or issues encountered and successfully addresses small and complex problems in a timely manner, applying judgement as to when and what to escalate up to senior colleagues.
• Collects insights and information on relationship satisfaction and reports results to senior colleagues offering context and suggestions when needed to best ensure account satisfaction and retention.
• Begins to build relationships with professional counterparts at client organizations.
• Maintains a fluency in the Company\'s various service offerings and market trends to enrich work performed and develop sales capabilities.

What you need to have:

• At least 3 years of experience in similar field of client facing, account handling experience
• Team player

What makes you stand out?

• Able to manage and develop client relationship
• Experience with business development and expanding and diversifying the business

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world\'s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

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Relationship Management Officer

Posted today

Job Description

The position is primarily responsible for providing support to the Department Head in managing and maintaining business relationships with corporate partners.

Duties and Responsibilities:

• Maintains complete and detailed knowledge of all company products and services.
• Informs existing and new corporate partners on the benefits and features of the new products and services offerings.
• Promote high-quality sales and service to ensure client satisfaction.
• Provides active response and engaged consultation to strengthen client relationships and connection.
• Attends to client complaints and takes the first step to resolve the issue
• Helps in facilitating client satisfaction survey/interview and recommends ways of improving client satisfaction.
• Forwards upselling and cross-selling opportunities to other sales units.

Qualifications:

• Graduate of any four (4) year course
• At least two (2) years of related work experience in any related field
• Can deal and manage at least 10 bank partner\'s on-boarding processing and documentation in 6 months
• With strong ability to communicate, present and influence key stakeholders at all levels of an organization
• Willing to work in Makati

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Client Relationship Management

Posted today

Job Description

This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. We are seeking a talented individual to join our Multinational team at Marsh. This role will be based in Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Client Executive responsible for the growth, profitability and client satisfaction of a book of business containing complex priority accounts.

We Will Count On You To

• Client Relationship Management: Develop and maintain strong relationships with key clients across different regions, ensuring their needs are understood and met while fostering long-term partnerships.
• Strategic Account Planning: Create and implement strategic account plans that align with the overall business objectives of both the client and the organization, identifying opportunities for growth and expansion in various markets.
• Cross-Cultural Collaboration: Work effectively with diverse teams across multiple countries, facilitating communication and collaboration to ensure that client global programs are executed smoothly and meet local market requirements.
• Performance Monitoring and Reporting: Track and analyze client account performance metrics, preparing regular reports and presentations for stakeholders to demonstrate value delivered and identify areas for improvement.

What You Need To Have

• Experience in Client Management: A proven track record of at least minimum 2-3 years in client-facing roles, preferably in a multinational environment, demonstrating the ability to manage complex client relationships and deliver results.
• Strong Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels, including senior executives, across different cultures and regions.
• Cultural Competence and Global Awareness: A deep understanding of cultural differences and business practices in various regions, along with the ability to navigate and adapt to diverse working environments effectively.
• Strategic Thinking and Problem-Solving Abilities: Strong analytical skills with the ability to develop strategic plans, identify opportunities for growth, and solve complex problems, ensuring alignment with both client and organizational goals.
• Multi-tasking Skills: Strong organizational skills to keep track of various tasks and ability to prioritize tasks and allocate time efficiently.

What makes you stand out?

• Educational background: Preferably a graduate of any business administration course, or a related field, as it may provide deeper insights into strategic management and global market dynamics.
• Strong leadership skills. Able to make informed decisions promptly, even under pressure and weigh options carefully but are not afraid to take action when necessary.
• Result oriented. Ability to deliver quality and consistently strong results.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world\'s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

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Client Relationship Management

Posted today

Job Description

We are seeking a talented individual to join our Client Relationship Management Team at Marsh. This role will be based in Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

Client managers are responsible for the growth, profitability, and client satisfaction of a book of business containing complex priority accounts. Client managers deliver the firm by aligning client strategies and needs to MMC\'s capabilities and resources.

We will count on you to:

• Serves as first point of contact for day-to-day communication with numerous and/or complex accounts, follows up on correspondences and manages/maintains communications.
• Develops and communicates an understanding of client businesses by conducting and analyzing client research, research on industry issues, preparing benchmarking studi We are seeking a talented individual to join our Wealth team at Mercer. This role will be based in Hong Kong. This is a hybrid role that has a requirement of working at least three days a week in the office.

What can you expect?

• We are currently seeking to add to our investment and retirement consulting team. Based in Hong Kong, this role will oversee the delivery of client work, lead client accounts and support business development activities.
• The role reports to the Head of Wealth for Hong Kong, and will serve clients in Hong Kong & Macau, South Korea, Taiwan and Philippines.
• In this role as Senior Consultant, you will lead projects relating to pension and retirement needs of corporate and government clients, and help to grow the business through networks and active business development. The projects will cover solutions such as setting up new pension plans, actuarial valuations, selection of pension related vendors such as trustee, pension administrator and master trust providers.

We will count on you to:

• Lead client delivery with close management of team effort, focusing on high quality output and in a time efficient approach.
• Develop as the subject-matter expert internally and externally in key topics related to Mercer Wealth\'s solutions. Develop good understanding of Mercer methods and tools so to coach junior members in completing assignments efficiently.
• Attend to day-to-day enquiries from clients or internal counterparts in a responsive manner.
• Participate in business development activities by driving new business proposals, develop deep client relationships and extending client interests to other Health, Wealth and Career solutions.
• Interact with internal local and regional team members to contribute to collaborative culture.
• Member of Hong Kong Wealth leadership team, with 3-4 reporting lines.

What you need to have:

• 7-8 years of experience in pension advisory industry which includes client-facing duties, for example through serving in-house pension plan, working in a pension provider or individual financial advisor.
• Accustomed to carrying out analytical/numerical responsibilities.
• Sound project management and coaching skills, able to plan ahead to achieve project milestones and execute in a timely manner with strong commitment on quality.
• Ability to articulate complex and technical information in layman and concise ways through written and verbal communication.
• Good command on MS Office applications (MS-Excel, MS-Word, Outlook). Strong IT skills and the ability to learn new systems quickly.
• Strong language capabilities in English and Cantonese. Mandarin would be an added advantage.
• Academic and professional qualifications to include numerate subjects such as mathematics, engineering, computer science, actuarial science, finance, economics.
• Acuarial associate or actuarial fellow.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

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