Manager, GA Middle Office

Location: Manulife, Quezon City, National Capital Region, Philippines Manager, GA Middle Office Lead the GA Credit Middle Office Asia team, overseeing daily operations, reporting, and people management. Manage 7 FTEs, ensuring timely and accurate credit limit updates and monitoring securities investments. Track credit rating agency changes, conduct annual reviews for General Account and Manulife Investment Management portfolios, and prepare weekly and quarterly reports. Coordinate with investment teams, address time‑sensitive requests from stakeholders and auditors, and support data‑driven decision‑making with Power BI dashboards, ad‑hoc reporting, and workflow improvement. Position Responsibilities Lead the team in maintaining a database of all internal and external public rating agency credit rating changes as well as credit limit for names held in GA and MIM portfolios. Prepare weekly reports of these changes and lead the discussion of these changes in weekly team meetings. Deliver quarterly summaries of ratings changes for use in the preparation of the Quarterly Loan Review packages. Track credit limit, utilization, capacity and alert breaches for names and prepare reports on a weekly, monthly and quarterly basis. Ensure that the Annual Revise tracking database is properly updated and maintained. Handle time‑sensitive requests from internal groups for information and/or action. Coordinate and prepare audit schedules, documentation, and reconciliations to support internal and external audit requirements, ensuring timely and accurate responses to audit inquiries. Manage the team’s day‑to‑day operations, promoting efficiency and team effectiveness by ensuring SLA achievement through quality control, capacity management, operational excellence and team enablement. Provide key decision support to the key business stakeholders through availability of relevant financial information, providing detailed analysis and recommending appropriate action plan. Take the lead role in resolving critical issues raised during operations meetings and proactively manage and monitor control efficacy to ensure potential risk is minimized. Work closely with the global stakeholders to ensure smooth reporting and assist in ad‑hoc requests as needed. Develop, maintain and enhance Power BI dashboards that enable self‑service reporting and provide insights for GA Credit Asia. People Management Drive the team to achieve its organizational goals and objectives. People management responsibilities include hiring, compensation strategy, promotion, performance management, and capability development of direct reports and their teams. Perform the People Manager role for performance management, professional growth and development of staff. Strategize in terms of the direction and identification of opportunities for team growth and development. Lead the regular business reviews and produce dashboards and metrics reports detailing the team’s performance, challenges and areas for improvement. Prepare budget and resource forecasts to ensure alignment with planned headcount and financial targets. Act as the project manager who will oversee the BU initiatives, implementation and tracking of any short‑term or streamlining and automation. Support and deliver on key transformation strategies of the group, including strategic reviews on existing processes and submission of business cases for prioritization in the change agenda. Improve and re‑engineer reporting processes and deliverables to create consistency and efficiency during month‑end and quarter‑end cycles. Initiate improvements by exploring, identifying, and implementing reporting, analysis, and process solutions. Required Qualifications Bachelor’s degree in Finance, Economics, Accounting, Math or related field; pursuit or completion of CFA or FRM preferred. 5+ years in financial services, including 3+ years in a leadership role. Demonstrated strong performance across multiple functions including investment analysis, industry analysis, credit risk, written and oral expression, strong attention to detail, work ethic, and sense of urgency. Strong analytical, communication, and stakeholder management skills. Good communication and presentation skills; ability to succinctly engage with business partners and team members. Strong Excel and PowerPoint skills. Adept at leveraging tools like Power BI to develop dynamic dashboards and visualizations. Proven ability to thrive in a fast paced, high‑performing and collaborative team environment while managing multiple, constantly changing priorities and ad-hoc requests. Proactive approach to continuous improvements and a positive “can‑do” attitude. Ability to identify and investigate complex issues and recommend actionable solutions. When You Join Our Team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #J-18808-Ljbffr