Identity and Access Management Analyst

2 days ago


Caloocan, Philippines Willis Towers Watson Full time

Key Responsibilities Monitor, investigate, and respond to access-related incidents and anomalies. Support and maintain IAM tools, including Azure AD, Microsoft Entra ID, and PIM (Privileged Identity Management). Perform regular audits of user roles and access permissions across subscriptions and AD groups. Execute and support onboarding/offboarding processes to enforce least privilege access principles. Provide first-level support related to IAM operations. Collaborate with cloud and security teams to review role assignments, service principals, and RBAC policies. Maintain compliance documentation related to access control changes and audit responses. Contribute to continuous improvement initiatives in IAM governance and automation. Document and maintain runbooks and process flows for IAM tasks and escalation procedures. Participate in incident reviews and support investigations related to identity threats or misconfigurations. Qualifications Essential Solid understanding of identity management principles and IAM lifecycle operations. Experience with Microsoft Entra ID/Azure AD , including RBAC and PIM role activations . Familiarity with AuditLogs and interpreting access activity via KQL queries . Strong troubleshooting and analytical skills with attention to data accuracy. Experience with support tools such as ServiceNow , Log Analytics , and Azure Monitor . Basic scripting knowledge (PowerShell or KQL) for automation and reporting. Understanding of compliance frameworks such as ISO , SOC , or GDPR . Strong written and verbal English communication skills. Ability to work in a rotational shift environment and collaborate across time zones. Desirable Certification in Azure Security Engineer Associate or related Microsoft certifications. Experience in Entra ID role design and JIT (Just-In-Time) access governance. Familiarity with enterprise IAM platforms (SailPoint, Okta, etc.) Knowledge of ITIL practices, especially in incident and change management. Experience in working with multi-tenant environments or hybrid cloud setups. WTW is an Equal Opportunity Employer #J-18808-Ljbffr


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