Risk And Underwriting Supervisor

3 weeks ago

Metro Manila Philippines Buscojobs Full time

RISK AND UNDERWRITING SUPERVISOR Overview

Job responsibilities

Responsibilities
  • Supervise and approve Level 1 assessments, ensuring compliance with the company's KYC and KYB standards.
  • Ensure that all underwriting and risk decisions are aligned with company policies, acquiring bank requirements, and applicable regulatory frameworks.
  • Regularly update the team and ensure all members are fully aware of company policies, procedures, and compliance standards.
  • Conduct and oversee risk profiling for new and existing merchants, identifying potential risks based on industry, geography, and transaction behavior.
  • Monitor and manage high-risk merchants, implementing appropriate controls such as rolling reserves or account holds when necessary.
  • Perform high-level reviews and provide guidance in cases involving complex issues or escalations.
  • Serve as the Level 2 checker/approver for all accounts to be onboarded into the company.
  • Coordination with the bank about the approval of the merchant.
Transaction Monitoring
  • Oversee daily transaction monitoring to identify unusual patterns, anomalies, and red-flag activities in line with established parameters.
  • Manage the preparation and submission of daily transaction monitoring reports. Ensure that reports will be completed within the day.
  • Review flagged transactions from the fraud monitoring tool and ensure appropriate action is taken.
  • Lead the enhancement of fraud monitoring parameters, including the review and implementation of system rules, thresholds, and alerts to strengthen detection capabilities.
  • Coordinate investigations of suspicious transactions in close collaboration with merchants, acquiring banks, and the Compliance team.
  • Ensure timely escalation of confirmed or high-risk fraud cases to acquiring banks, regulators, or law enforcement agencies as required.
Dispute and Chargeback Handling
  • Supervise the chargeback management process, ensuring timely responses to acquiring banks and card schemes.
  • Review dispute cases for completeness, accuracy, and proper documentation before submission.
  • Track chargeback and dispute ratios, ensuring they remain within acceptable thresholds and ensure that the risk profile will be updated.
  • Recommend corrective measures for merchants with recurring disputes or excessive chargebacks.
Team Leadership & Development
  • Lead, mentor, and coach the risk and underwriting team to achieve departmental objectives and performance targets.
  • Assign tasks, monitor progress, and provide constructive feedback to ensure accuracy, efficiency, and adherence to standards.
  • Conduct regular training and knowledge-sharing sessions on underwriting practices, emerging fraud trends, and regulatory/compliance updates.
  • Foster a culture of accountability, collaboration, and continuous improvement within the team.
Compliance & Reporting
  • Prepare and submit regular reports on risk exposures, fraud trends, chargeback volumes, and underwriting activities.
  • Support regulatory audits and respond to requests for information regarding risk and underwriting activities.
Qualifications
  • Bachelor's degree in finance, Business, Accounting, or a related field
  • 3–5 years of experience in risk management, underwriting, or fraud prevention (preferably within fintech, banking, or payments)
  • Demonstrated leadership and supervisory experience
  • In-depth understanding of CDD, EDD, AML, and regulatory compliance requirements
  • Proficiency in risk assessment, fraud monitoring platforms, and transaction monitoring systems
  • Strong analytical, decision-making, and problem-solving abilities
  • Excellent communication skills with the ability to manage and influence stakeholders effectively
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