Call Center Agent Non-Toxic No Assessment Final

Customer Support — Ibex Global Solutions (Philippines) Inc.

Location: Mandaluyong, National Capital Region

Salary: ₱ - ₱

Posted 1 day ago

Job Description

Job Summary

As an Associate Customer Support Specialist, you will be a member of our Customer Success (CS) team. You will work as part of a support team to deliver value to our customers through Client's software. A key element of your role will be providing frontline support to our customers. This will include solving customer problems, communicating with customers, troubleshooting technical issues, and escalating issues when required.

Duties and Responsibilities

• Rapidly learn the basics of the client software, enabling you to resolve customer queries.
• Provide friendly and helpful service to customers when they contact Enable.
• Triage incoming customer requests, with support from the rest of the team.
• Solve customers’ problems and assist them in using the Enable software.
• Maintain an understanding of open support queries and escalate issues to peers as needed.
• Collaborate with cross-functional teams, including Engineering and Product, to ensure timely resolution of customer issues and product improvements.

Knowledge, Skills, and Abilities (KSAs)

• Proficient problem-solving skills.
• Verbal and written communication skills to convey technical concepts clearly to customers with varying technical backgrounds.
• Ability to quickly grasp complex software systems and learn new information.
• Strong multitasking and time management abilities.
• Self-motivated and proactive attitude to support the team.
• Collaborative team player with experience working with internal teams.

Required Education and Experience

• A bachelor’s degree.
• Years of customer-facing experience, preferably in a SaaS company.

Benefits

• Life insurance

Customer Support

Location: Caloocan City, National Capital Region

Salary: ₱

Company: SapientBPO Valenzuela

Posted 1 day ago

Job Description

We are mass hiring for Call Center Agents at our Metro Manila sites. We are urgently hiring.

Responsibilities

• Resolve customer inquiries, concerns, or complaints and escalate when necessary for swift resolution.
• Update and maintain accurate records of customer interactions in the system.
• Stay updated on company policies to provide accurate information to customers.
• Contribute to a positive and collaborative team environment.

Our Benefits

• Monthly commissions
• HMO with 2 free dependents from day 1
• Paid leaves, OT & holiday pay
• 13th-month pay and government-mandated benefits

Customer Support

Location: Baesa, National Capital Region

Salary: ₱ - ₱

Company: Tech Careers (by CaldwellCo)

Posted 1 day ago

Job Description

Non-voice role for fresh graduates or career shifters. Non-voice role focuses on written communication with strong typing skills and attention to detail.

Qualifications

• Be at least 18 years old
• High School completed (Old or New Curriculum) or ALS
• No prior call center experience required

What We Offer

• Salary package up to PHP 30,000
• HMO coverage Day 1
• Night differential, holiday pay, and overtime
• Paid leaves and other benefits

Customer Support

Location: Makati City, National Capital Region

Salary: ₱ - ₱

Company: Lean Solutions Group

Posted 1 day ago

Job Description

We are seeking detail-oriented individuals for a 3-month project-based Customer Support role with potential for absorption into a regular position.

Key Responsibilities

• Handle customer inquiries through digital channels (website chat and SMS/text).
• Provide follow-up support via email when necessary.
• Maintain professionalism and accuracy in communication.
• Manage a maximum of 3 concurrent interactions and ensure timely responses.
• Meet quality standards through audits and SLA adherence.
• Collaborate with escalation teams for complex issues.

Qualifications

• High School graduate; college level or graduate preferred.
• Strong written communication; English proficiency preferred.
• Ability to multitask and adapt to digital platforms.
• Willing to work on shifting schedules and hybrid setup.

Performance Metrics

• Productivity: 80%+ chats within 3 minutes.
• Quality: 90%+ on audits (4–8 per month).

Customer Support

Location: Makati City

Posted today

Job Description

LSEG is a global financial markets infrastructure and data provider. The Quant Product Specialist team supports clients with quantitative requirements, data usage, and platform features.

Responsibilities

• Provide direct specialized customer service support to analysts and quants at top investment firms.
• Assist clients in understanding and using data from LSEG and third parties.
• Quality check and respond to client inquiries; coordinate with internal and external parties to resolution.
• Build relationships through training, onboarding, and issue management.
• Advocate for product improvements and assist in client onboarding.
• Meet with Sales to gather requirements and demonstrate the platform.

Requirements

• Bachelor in Engineering/CS/Finance/Mathematics from a top university.
• Knowledge of databases and analytics tools; SQL/Oracle/Snowflake experience preferred.
• Experience in equities, finance, or quantitative analytics.
• Familiarity with statistics and econometric tools.
• Strong communication and collaboration skills; presentation abilities.
• Fluency in English; additional languages a plus.

Equal Opportunity

LSEG is an equal opportunity employer. We value diversity and inclusion and provide privacy notices for applicants.

Customer Support

Location: Makati/Manda? City

Posted 1 day ago

Job Description

Customer Support & Billing Specialist for an international client. Collaborate with internal teams on follow-ups, quotes, and client needs.

What You'll Do

• Provide excellent customer support to an international client.
• Handle follow-ups and collaborate with finance to support daily operations.
• Prepare accurate quotations and learn new tools quickly.

What We're Looking For

• Bachelor’s degree in any field; 1 year of customer service experience for international clients preferred.
• Excellent English proficiency; knowledge of HubSpot/QuickBooks is a plus.
• Strong problem-solving and multitasking abilities; remote work setup required.
• Open to shifting schedule and hybrid setup.

Location

Makati City, National Capital Region

Salary: ₱ - ₱

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