Application Support Engineer

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Job Description

Overview: We are seeking a detail-oriented Systems Application Engineer to join our team. You will collaborate with internal stakeholders (development, product line management, project managers) and external partners (third-party vendors and customer system maintenance teams) to ensure smooth operations, support system maintenance, and deliver excellent customer service.

Key Responsibilities

  • Provide Level 2 Support for on-site maintenance and support periods for designated teams.
  • Support testing of the GridScale X Prepay application/platform prior to software and firmware updates.
  • Manage Incident, Problem, Configuration, and Knowledge Management processes.
  • Investigate and diagnose incidents and defects, providing timely updates to customers.
  • Perform initial assessment and validation of trouble tickets.
  • Assist customers in system monitoring and escalate/re-prioritize trouble tickets as required.
  • Collaborate with the internal service delivery organization to ensure seamless support.

Qualifications

  • Strong foundation in IT through education or equivalent experience.
  • 3–5 years of hands-on experience with Linux.
  • 3–5 years of experience in SQL.
  • Knowledge of VMWare is highly desirable.
  • Familiarity with network administration and database management systems is advantageous.
  • Prior experience in a service desk or call center environment is a plus.
  • Excellent communication skills with fluency in English.
  • Customer-focused, with a polite, friendly, and professional approach.
  • Flexible to work outside standard business hours, including overtime and standby shifts.

Additional positions across different postings may include responsibilities in technical support for merchant services, software platforms, HRIS/.NET stacks, OSS engineering, and application support—these are provided for context and illustrate the range of similar roles.

General notes

  • Job postings indicate full-time employment; contract terms (where stated) vary by posting.
  • Location is typically in the Philippines with hybrid or on-site expectations; exact site assignment is determined per posting.
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