Account Manager I

4 weeks ago

Metro Manila Philippines JPMorgan Chase & Co. Full time

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? As an Account Manager I in the Global Billing Operations Inquiry Management function, you will conduct investigations and research to support global Commercial & Investment Bank clients. You will handle billing inquiries, analyze errors, propose process improvements, and maintain strong cross-functional partnerships to ensure issues are resolved satisfactorily. Job Responsibilities Address billing inquiries from global Commercial & Investment Bank clients. Analyze errors and control breakdowns, determine root causes and trends, and oversee remedial actions. Perform impact calculations and post invoice adjustments and reversals. Evaluate procedural gaps, scope cross-operational impact, and recommend process improvements. Monitor and report key operational performance indicators and risks to management, focusing on process improvements and consistency. Present key messages to a wide audience, including executive stakeholders, and elevate key risks/issues to Senior Management. Maintain collaborative relationships with internal partners, including Client Services, Sales/Relationship Management, Product Management, Pricing, Financial Controllers, Compliance, Risk Management, and Controls. Build communication lines and ensure cross-functional partnership within the distributed operating model. Ensure all issues are resolved in a satisfactory manner. Required qualifications, skills, and capabilities Minimum 3 years of banking or finance operations experience required. Ability to prioritize and respond to changing work patterns. Strong analytical and problem-solving abilities with attention to detail. Flexible approach to work and ability to embrace corporate change. Strong ability to learn new products and processes. Strong risk and control awareness, with the ability to prioritize workloads and meet critical deadlines. Confident communication skills in all mediums with internal and external clients. Ability to understand end-to-end processes and associated details. Preferred qualifications, skills, and capabilities Experience in billing operations is a plus. Bachelor’s degree or equivalent preferred. Shift Sched: Mid, 2pm-11pm or 3pm-12am PHT #J-18808-Ljbffr

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