Customer Service Representative

3 weeks ago


Makati, Philippines ZP DIVINA CAREERS Full time

We are looking for skilled and customer-focused individuals to join our Australian Financial Account team. As a CSR, you will handle credit card and savings account inquiries, deliver excellent customer service, and support clients with their banking needs. This role offers competitive pay, performance incentives, and a signing bonus.

Qualifications
  • K-12 / Senior High School Graduate
  • At least 2 years completed in college (Old HS Curriculum)
  • With at least 1 year of CCE (any account) OR
  • Non-BPO applicants: At least 1 year banking-related experience
  • Must have background in banking services
  • Excellent communication and problem-solving skills
  • Amenable to work onsite with shifting schedules
Key Responsibilities
  • Assist customers with inquiries on credit card and savings account services
  • Provide accurate account information and solutions in line with banking policies
  • Handle transactions, disputes, and escalations with professionalism
  • Document customer interactions and update records in the system
  • Ensure compliance with financial regulations and client requirements
  • Achieve performance metrics while delivering quality service
What We Offer
  • With Day Shift Schedule
  • Allowance
  • ₱15,000 Signing Bonus (T&Cs apply)
  • Monthly Incentives & Quarterly Performance-Based Incentives
  • Career growth and development in the financial services sector
Why Apply Through Us?
  • Official Recruitment Partner of Foundever
  • Free coaching to boost your confidence, sharpen your pitch, and prepare you to sell yourself.
  • We’ll help you highlight your persuasive skills and sales potential
  • Ongoing support, from endorsement to your first day on the job
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