
Junior Software Developer
2 weeks ago
Please note that this job description is provided for informational purposes only, and applicants should apply through the official channels.
Job SummaryThe Platform Specialist will assist in the management of the Loyalty and Membership platform of Digital Advantage Corp, providing day-to-day support to deliver products, programs, and experience aligned to management strategy.
Responsibilities- Provide support for DAC's core Loyalty and Membership platform
- Directly engage and collaborate with product and build teams to quickly resolve customer issues or reported bugs
- Work closely with collaborative cross-functional teams to deploy, test, and optimize platform applications and services
- Prioritize, engage, and respond to support inquiries regarding product, functionality, performance, and security
- Develop, author, and maintain internal and customer-facing technical documentation for the platform managed
- Compile, prioritize, and report feature requests for product direction and implementation
- Excellent communication skills, verbal and written, and time-management skills
- Experience serving as quality assurance for escalated support requests and bugs
- Ability to communicate complex ideas to technical and non-technical persons
- Ability to identify requirements and categorize/prioritize issues
- Exceptional attention to detail
- Initiative to challenge processes and improve results
- Bachelor's degree in Computer Science, Statistics, Information Systems, or other quantitative field
- 2+ years of work experience in technical product management (or equivalent)
- Must be a quick learner and familiar with working in a CMS Platform
- Experience with UI/UX design, Web APIs, and authentication protocols a plus
- Comfortable working with technical teams and sufficient depth of tech knowledge to engage in problem-solving
- Knowledge in key cloud technologies a plus
SM is the leading Philippine company that is invested in market-leading businesses in retail, banking, and property. It also invests in ventures that can capture the high growth opportunities in the emerging Philippine economy.
SM is an equal opportunities employer and welcomes applications from qualified candidates.
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