Night Auditor

4 weeks ago


Bataan Philippines La Jolla Luxury Beach Resort Full time

The Night Auditor is responsible for overseeing the hotel’s front desk operations during the overnight shift, ensuring smooth guest service, and performing end-of-day financial reconciliation. The role requires accuracy in balancing accounts, posting room charges, and preparing daily reports while maintaining a welcoming and secure environment for guests.

Key Responsibilities
  • Welcome and assist guests during late check-ins, check-outs, and inquiries.
  • Perform daily closing procedures, including verifying and balancing room charges, transactions, and payments.
  • Reconcile guest accounts, process credit card settlements, and ensure all charges are correctly posted.
  • Prepare and distribute end-of-day financial reports to management.
  • Monitor the hotel lobby, entrances, and security systems during the night shift.
  • Handle guest requests, complaints, and emergencies professionally and promptly.
  • Assist with reservations, room assignments, and walk-in guest check-ins.
  • Maintain accurate records of occupancy, revenues, and shift activities.
  • Ensure all cash, keys, and confidential documents are properly secured.
  • Coordinate with housekeeping and other departments regarding early check-ins or special guest needs.
  • Follow hotel policies, procedures, and safety standards at all times.
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