
Virtual Call Agent
1 week ago
Overview
Position: Virtual Call Agent
Work setup & shift: Onsite | Night Shift
Discover your 100% YOU with MicroSourcing
Company: MicroSourcing
For more information, visit
Terms & conditions apply
Responsibilities- Answer incoming phone calls from new patients promptly and professionally
- Provide exceptional customer service by addressing inquiries and resolving issues effectively
- Assist patients with scheduling appointments and providing necessary information
- Maintain accurate and detailed records of patient interactions
- Collaborate with team members to ensure a seamless and cohesive customer experience
- Multitask efficiently to handle a high volume of calls while maintaining quality service
- Make outbound calls from clients’ web leads
- Learn how to run the front desk for multiple client offices
- Attain high proficiency in navigating and scheduling in multiple practice management systems such as Dolphin, Cloud9, topsOrtho, CS OrthoTrac, Ortho2 Edge, Greyfinch, Open Dental, DSN, Wave Ortho, Dentrix Ascend, and other emerging software
- Attain high proficiency in navigating and using various miscellaneous software such as M365 suite, Citrix Workspace, Nextiva One, Nextiva Unity, and other software
- Attain high proficiency in navigating and using various VoIP systems such as Weave, OrthoFi, Asana, Podium, Nexhealth
- Proficient in: Outlook, Word, Excel, Teams, OneNote, and Zoom
- Detail-oriented with excellent organizational skills
- Previous Customer Service experience
- Handled Healthcare accounts
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
Equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%
For more information, visit
Terms & conditions apply
Seniority levelMid-Senior level
Employment typeFull-time
Job functionCustomer Service
Industries: Outsourcing and Offshoring Consulting
Referrals increase your chances of interviewing at MicroSourcing by 2x
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Locations noted: Makati, Manila, Pasay, Taguig, Quezon City in the National Capital Region, Philippines
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