Collections Team Leader | Financial Account | Clark

3 weeks ago

Mabalacat, Philippines Sutherland Full time

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description
  • Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans. Address Team level variation through targeted coaching for outliers and involving on Continuous Improvement activities
    • i. Accomplish weekly deliverables, such as:
      • Coaching compliance inclusive of RCAs and action Plans.
      • Weekly Audit requirement and call scrubbings
      • Team attendance infractions insights thru internal Sutherland attendance tool
    • ii. Provide ideas that can help the client improve their product, business, processes and/or policies
    • iii. Present Team Performance to Clients in as needed basis
  • Client advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics. Improve employee morale
    • i. Set up accountability discussions on attendance and performance challenges
    • ii. Report potential red flag on employee retention and partner with Operations Manager on stay interviews
    • iii. Keep employees in the loop for any internal and external updates
      • Have Team participate on Site and Program employee engagement activities
    • iv. Come up with Team level mini engagement activities to hype morale
Qualifications

Our most successful candidates will have:

  • At least 2 years of experience as a Team Leader/Team Manager in a BPO setup with banking andfinancial - collections background.
  • Be able to work in MS Office.
  • Be able to work in a fast-paced environment.
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
  • Amenable working onsite in Clark, Pampanga.
Additional Information

All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr

  • Healthcare Team Manager

    4 weeks ago

    Mabalacat, Central Luzon, Philippines Sutherland Full time

    About SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise. We work with iconic brands worldwide and drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided...

  • IT Support Specialist

    3 weeks ago

    Mabalacat, Philippines Tap Growth ai Full time

    Overview We are hiring for the IT Support Specialist - Clark role at Tap Growth ai . The ideal candidate will provide technical assistance and support to our team, with strong problem-solving skills and experience in troubleshooting hardware, software, and network issues to ensure smooth business operations. Location Location: Mabalacat City, Philippines...

  • Accounting Supervisor

    3 weeks ago

    Mabalacat, Philippines Anda Power Corporation Full time

    Overview Our group of companies is excited to announce that we are now looking for qualified candidates to join our growing team as an Accounting Supervisor for TIPCO Estates Corporation. This role is essential in overseeing our financial operations, ensuring accuracy in reporting, and supporting the company’s compliance with industry standards....

  • Alorica SM Clark-MabalacatPampanga

    1 week ago

    Mabalacat, Philippines JobsAvenuePH Full time

    Join the Alorica Family – Exciting Career Opportunity Awaits! Ready to start your career at one of the top BPO companies in the Philippines? Alorica is excited to offer you the chance to join our team as a Call Center Agent. Whether you're new to the industry or experienced, we’ll guide you every step of the way! The only job post that offers...

  • Accounting Manager

    3 weeks ago

    Mabalacat, Philippines System Soft Technologies Full time

    Job Description – Accounting Manager - Night Shift System Soft Technologies is a premier technology company providing exceptional consulting services and solutions that drive innovation, enhance business value, and boost competitiveness. For over 25 years, we have built trusted partnerships with our clients, helping us grow into a $200MM+ enterprise....

  • Technical Support

    3 weeks ago

    Mabalacat, Philippines Asurion Full time

    Technical Support & Sales Representative- Clark page is loadedTechnical Support & Sales Representative- Clark Apply locations Clark Freeport time type Full time posted on Posted 30+ Days Ago job requisition id ASU The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life. This will...

  • Team Manager Tech Sales

    3 weeks ago

    Mabalacat, Philippines Sutherland Full time

    Company DescriptionAbout SutherlandArtificial Intelligence. Automation.Cloud engineering. Advanced analytics.For business leaders, these are key factors of success. For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We’ve...

  • Full-Charge Bookkeeper

    1 week ago

    Mabalacat, Central Luzon, Philippines Owens Asia, Inc.. Full time ₱600,000 - ₱1,200,000 per year

    Mabalacat, PampangaWork Type: Full TimeLOCATION:Owens Asia, Inc. is located at One West Aeropark, Clark Freeport Zone, Pampanga, PhilippinesJOB DESCRIPTION:This role is responsible for overseeing day-to-day accounting functions, ensuring accurate financial records, and supporting the company's overall financial operations. The position involves managing...

  • Full-Charge Bookkeeper

    3 weeks ago

    Mabalacat, Philippines Owens Career Center Full time

    LOCATION:Owens Asia, Inc. is located at One West Aeropark, Clark Freeport Zone, Pampanga, PhilippinesJOB DESCRIPTION:This role is responsible for overseeing day-to-day accounting functions, ensuring accurate financial records, and supporting the company’s overall financial operations. The position involves managing transactions, preparing reports, and...

  • Full-Charge Bookkeeper

    3 weeks ago

    Mabalacat, Philippines Owens Asia, Inc. Full time

    LOCATION: Owens Asia, Inc. is located at One West Aeropark, Clark Freeport Zone, Pampanga, Philippines JOB DESCRIPTION: This role is responsible for overseeing day-to-day accounting functions, ensuring accurate financial records, and supporting the company’s overall financial operations. The position involves managing transactions, preparing reports,...