Senior WFM Project Manager

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Project Manager working remotely in Metro Manila, Philippines, you’ll be a part of bringing humanity to business.

What You'll Be Doing

Looking for an opportunity to showcase your organization and leadership skills? As the primary liaison overseeing projects for the Workforce Management Department, you’ll be our point of contact as you build, manage, and maintain project documentation on a global scale. Ensuring projects are completed on time and within budget, you’ll build plans, establish project deadlines, assign responsibilities, lead and direct the work of others, conduct due diligence, and gather materials as required. Projects can be internal and corporate business level initiatives.

You'll report to the Director, Workforce Management. You’ll contribute to the success of the business as the primary point of contact overseeing various projects.

During a Typical Day, You’ll

• Collaborate with internal teams, stakeholders, senior executives, and external resources in a virtual environment.
• Customize, build, manage, and maintain effective project records.
• Identify risks, investigate to define mitigation plans, tactfully escalate, and execute change management.
• Clearly articulate requirements and overall project status to various levels and audiences.
• Support the deployment, promotion, and achievement of departmental and corporate strategies, business goals, and objectives.
• Spearhead innovative projects for corporate initiatives and enhancements.
• Display managerial courage within an individual contributor role as you navigate the project phases.

What You Bring to the Role

• BA/BS or equivalent relevant experience.
• 2+ years' experience in project management leading the deployment of medium to large-scale global projects.
• PMP and/or equivalent project management experience.
• Operational/Workforce management experience within the BPO/call center industry required.
• Ability to provide strategic guidance while leading a project team.
• Expertise with formal presentation skills.
• Experience with project management and office software, spreadsheets, and flowcharting applications.
• Willing to work US hours.

What You Can Expect

· Supportive of your career and professional development.

· An inclusive culture and community-minded organization where giving back is encouraged.

· A global team of curious lifelong learners guided by our company values.

· Ask us about our paid time off (PTO) and wellness and healthcare benefits.

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visit for more information.

About TTEC

Our business is about making customers happy. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. We serve many of the world's leading brands, engaging with millions of customers daily through various communication channels. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. We value diversity and are committed to building an inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, delivering excellent service and technology with humanity. We ensure all employees feel valued, belonging, and comfortable being their authentic selves at work. Diversity is our strength, enabling us to view things from different perspectives and bring unique value to our team.