Customer Service Manager

4 weeks ago


Marikina, Philippines Global SME Loans Inc. Full time

On-site - Marikina 3-5 Yrs Exp Bachelor Full-time Job Description Government Mandated Benefits Insurance Health & Wellness HMO Oversee daily customer service operations and team performance Develop and implement customer service policies and procedures Train and mentor customer service representatives Resolve escalated customer issues and complaints Analyze customer feedback and suggest improvements Ensure excellent service standards and customer satisfaction Educational Qualifications: Bachelor’s degree in Business Administration or related field. Experience Level: 3-5 years of experience in customer service management. Skills and Competencies: Strong problem-solving abilities, excellent interpersonal and organizational skills, digital marketing knowledge. Working Conditions: Office environment, potential for remote work, flexible hours. Qualities and Traits: Team player with a strong work ethic, technical skills, and exceptional people skills. Working Location If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who has the following actions during your job search, please report it immediately withholds your ID, requires you to provide a guarantee or collects property, #J-18808-Ljbffr



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