Product Support Analyst

2 days ago

Manila, Philippines Infor Inc. Full time

Responsibilities

Provides application support to customers, answering complex questions on function and usage of products via various communication channels. Support includes functional analysis and/or program analysis, testing and debugging to resolve customer reported issues. Serves as primary support liaison between company and customer in a highly team-oriented environment. Conveys customer feedback to product development staff.

What You Will Need
  • Bachelor's degree, or equivalent work experience
  • Minimum of 3 years’ experience in related industry or software/technical support
  • Advanced problem solving and analytical skills
  • Detail-oriented with a focus on process and quality.
  • Proven organizational skills
  • Willing to report onsite 3 times per week at BGC, Taguig
  • Willing to work on APAC shift
Preferred Qualifications
  • Relevant knowledge of assigned product(s), technologies or operating environments a plus.
  • Accounting background
  • ERP experience
  • Additional languages (verbal and written) are a plus.
A Day In The Life Typically Includes

Resolves customer product issues focusing in achieving timely updates and resolution by utilizing analytical skills in problem interpretation, logs checking, replications and optimizing the assigned tracking system, support materials, communications channels, and tools. Must be resourceful and fully utilize tool and should think outside of the box.

About Infor

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.

At Infor we value your privacy that’s why we created a policy that you can read here.

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