Regional Workforce Reporting Analyst
4 weeks ago
About Grab and Our Workplace Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Get to Know the Team From detangling complicated use cases to delighting our customers, the Grab Support (GS) team provides customer support and solutions to in-country business units for multiple verticals. We aim to out-serve our users and turn their not-so-good experience into a memorable and delightful one. Get to Know the Role As the Regional Workforce Management Assistant Manager, you will report into the Senior Manager, Regional Workforce and Business Analytics and work onsite in the Grab Pasig City office. You will play a vital role in a dynamic team dedicated to inspiring excellence in workforce planning and financial management. Your primary responsibilities will include creating Power BI reports that provide valuable insights into workforce performance. You will enhance overall performance through trend analysis, project management, and the implementation of inclusive engagement frameworks and accurate data management. The Critical Tasks You Will Perform You will create Power BI reports that deliver valuable insights into workforce performance, using data analytics to identify trends and support informed decision-making. Your role will also involve maintaining accurate headcount and system records, ensuring data integrity. As the administrator of the Workforce Management (WFM) NICE scheduling system, you will troubleshoot any issues that arise to ensure seamless operation. You will lead workforce management projects and collaborate on initiatives for process improvement. You will help provide workforce financial projections and monitoring operational costs to improve efficiency. What Essential Skills You Will Need We are looking for a Bachelor's Degree holder with at least 4 years of experience in workforce management report and analytics. You are proficient in Power BI, Tableau, Advanced Excel (VBA) You have knowledge of data programming (Python, R), and SQL on AWS/ Azure Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges. Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For at Grab We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. #J-18808-Ljbffr
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Workforce Analyst
3 weeks ago
Pasig, Philippines Datamatics CMS PH Full timeForecasting, Scheduling and Real Time Analysis of productivity to ensure that goals are met or exceeded Understand all aspects of staffing and capacity management for all sites directly responsible Organize and create methods of communication, policies, and procedures that work in collaboration with Operations, Training and Quality, Information Technology,...
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Workforce Manager
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Pasig, Philippines Alta Resources Corp. Full timePasig City, 34th Floor, Wynsum Corporate Plaza, Pasig, National Capital Region, Philippines Overview This position will be responsible for insuring optimal forecasting, staffing and schedule compliance levels for existing programs and forecast future staffing needs to support recruitment efforts. The role involves working closely with Program Directors to...
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Pasig, Philippines Hunter's Hub Incorporated Full timeWe are looking for a detail-driven Reports Analyst who will transform raw data into actionable insights that empower our BPO operations teams to perform at their best. This role is crucial in consolidating performance data, creating impactful dashboards, and providing leaders with timely and accurate reports that drive decisions across productivity, service...
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Real Time Analyst
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Pasig, Philippines Transcom Full timeLocation: Transcom Pasig, National Capital Region, Philippines Real Time Analyst – Workforce Management Real Time Analyst As a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements. This includes serving as the call traffic and trending analyst for the assigned...
