Sr. Associate-Quality Analyst
4 days ago
We're Hiring: Quality Team Lead
Work Where People Matter
At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.
Why You'll Love It Here
- Growth you can see – promotions and career paths await
- Learning that sticks – trainings to sharpen your skills
- A workplace that cares – inclusive, supportive, and people-first
- Health coverage you can count on
- Rewards when you refer friends to join the team
Your Day-to-Day
- Lead and manage a team of Internal Quality Analysts (IQAs), providing direction, guidance, and performance feedback to ensure high-quality output.
- Oversee quality assurance of curated assets including text, images, videos, and audio across various workflows.
- Maintain Google's strict content standards while driving improvements in quality metrics.
- Identify workflow gaps and implement strategies to improve consistency, objectivity, and eliminate biases in reviews.
- Act as the primary interface between the IQM team, production teams, and supplier partners.
- Collaborate with cross-functional teams to align quality expectations and drive process improvements.
- Conduct periodic reviews of team performance and quality metrics.
- Prepare detailed reports and insights to communicate trends, opportunities, and progress to stakeholders.
- Lead initiatives to separate quality management from production to reduce friction and subjective bias.
- Develop and deliver training programs to keep IQA team members updated on guidelines, processes, and standards.
- Promote continuous learning and upskilling within the team.
- Drive operational excellence by simplifying quality management processes and sustaining high standards across content review workflows.
What We're Looking For
- Strong understanding of quality processes, evaluation, feedback, reporting, and analysis.
- Proven ability to reduce rework and Cost of Poor Quality (COPQ).
- Experience in quality management and digital marketing, with a focus on Google platforms.
- Hands-on experience with Google Ads, YouTube Ads, and Facebook Ads, including campaign setup, optimization, and reporting tools such as EWOQ, QASA, and Q+.
- Minimum of 5 years of experience, with at least 2 years in a team handling role.
- Prior experience as QA, QTL/QAM in Customer Service, Back Office, or Chat support.
- Certifications: Certifications in Google Ads, YouTube Ads, and Facebook Ads are highly desirable.
- Knowledge of SEO and SEM: A working knowledge of search engine optimization (SEO) and search engine marketing (SEM) principles.
- Adaptability: The ability to adapt to a fast-paced and changing digital marketing environment.
- Innovative Thinking: A proactive and innovative thinker who can contribute new ideas and strategies for campaign quality and effectiveness.
Work Setup
Location: Eastwood, Quezon City
Shift: 6AM – 3PM
About Tech Mahindra Philippines
We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.
Your Next Move
If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.
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