BPO Trainer
2 weeks ago
Qualification: Need to have good facilitation and presentation skills. Minimum of 3 years total experience (At least 6 months to 1 year as a Trainer) Must have experience in handling Sales Campaign Good working knowledge of computer i.e., MS-Office, Excel and PPT Should have an excellent understanding of Knowledge Management and Quality processes Should have excellent analytical skills, Training Need Identification (TNI), Change control and ability to work independently Good understanding of Travel Sales Detail oriented with ability to organize tasks well Excellent verbal & written communication & presentation skills Good Interpersonal & people management skills with good problem-solving approach Ability to exercise managerial judgment and perform as a mentor Expert knowledge of service procedures Good client relationship management skills and experience will be preferred Must be proficient in both English and Tagalog. Roles and Responsibilities On boarding the new hire staff to the customer service role. This includes structured and intensive new hire training, and the topics covered would be around product, process, culture, cadence and so on. 30% of the time is spent in mock calls, scenario-based discussions and feedback sessions. Prepare training materials such as outlines, text, and handouts and present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos, and lectures as well as develop alternative training methods if expected improvements are not seen. Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials. Contribute to the hiring process by analyzing the trainees on Voice & Accent/ Soft Skills areas and share feedback/improvement areas with Hiring team. Should strive for maximum End to End (E2E - preprocess+process+OJT) throughput of 85%. This includes invol attritions and any performance failures. Collate the training results and documentation of the same to present to the senior management weekly/monthly. Assessing employee skill levels. Identifying training needs. Develop and execute domain and Non Domain training delivery under specified timelines. Making sure training goals align with account/client objectives.
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Trainer - BPO
2 weeks ago
Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱300,000 - ₱600,000 per yearQualificationsBachelor's degree or equivalent experience preferred.At least 1–2 years of experience as a Trainer or Learning Specialist in a BPO or contact center environment.Strong facilitation and presentation skills, with the ability to engage adult learners.Excellent communication skills, both verbal and written.Job Type: Full-timePay: Up to...
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Trainer / Training Specialist (BPO)
3 days ago
Cebu, Philippines TASQ Staffing Solutions Full timeWork Arrangement: On-site (Cebu City) Shift Schedule: Shifting Schedule (24x7) Role Requirements: ● At least 2 years completed in college (no back subject/s) ● At least 1 year of experience as a Trainer in BPO ● Preferred: retail or e-commerce account exp, but can be a Trainer for any customer service voice accounts ● Good...
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Trainer / Training Specialist - BPO
4 weeks ago
Cebu City, Philippines TASQ Staffing Solutions, Inc. Full timeWork Arrangement: 100% Onsite (Cebu) Shift Schedule: Shifting 24x7 Experience: > Minimum 1 year of experience as a Trainer in BPO > Finished at least 2 years in college without back subject/s > Experience in training voice agents, any customer service accounts > Good communication skills > Preferably available to start immediately
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Trainer / Training Specialist - BPO
2 weeks ago
Cebu, Philippines TASQ Staffing Solutions, Inc. Full timeWork Arrangement: 100% Onsite (Cebu) Shift Schedule: Shifting 24x7 Experience: > Minimum 1 year of experience as a Trainer in BPO > Finished at least 2 years in college without back subject/s > Experience in training voice agents, any customer service accounts > Good communication skills > Preferably available to start immediately
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BPO Communications Trainer
3 days ago
Cebu, Philippines TASQ Staffing Solutions Full timeAbout the job: Communications Trainer (Cebu) | Hybrid Work Setup: Hybrid (Onsite during training period) | Cebu Start Date: ASAP Nature Of The Account: Talent Skilling Type of Support: Support Shift: 2PM to 11PM Qualifications: Bachelor's Degree With at least 1 year of experience as a trainer (any field). Open to processing trainers, even if they...
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Travel Sales Trainer
3 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job Travel Sales Trainer - BPO (Cebu City) Work Setup: Fully Onsite Shift & Rest Days: Night Shift Educational Qualification: At least completed 2nd year of college or higher Work Experience: At least 3 years of total experience, including 6 months to 1 year as a Trainer Proven experience in managing Sales Campaigns Proficiency with tools such as...
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URGENT BPO Trainer
2 weeks ago
Paranaque City, Calabarzon, Philippines Teleperformance Full time ₱250,000 - ₱500,000 per yearWhat we're looking forMinimum 2 years' experience as a BPO Trainer or similar role in the call centre/customer service industryStrong facilitation and presentation skills, with the ability to deliver engaging and interactive training sessionsExcellent communication and interpersonal skills, with a talent for building rapport and motivating...
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BPO Trainer
4 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job Trainer - Retail (Cebu) | Onsite Nature Of the Account: Retail Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: 24x7 Educational Requirement: Finished at least 2 years in college without back subject/s Work Experience: Minimum 1 year...
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Trainer / Training Specialist (BPO)
3 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timeWork Arrangement: On-site in Cebu City Shift Schedule: Shifting Schedules 24x7 Work Experience: > At least 2 years in college (no back subject/s) > At least 1 year of experience as a Trainer > Preferably under a Retail or e-commerce account > Any customer service accounts - voice > Good communication skills
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BPO Trainer
2 weeks ago
Cebu, Philippines TASQ Staffing Solutions Full timeAbout the job Trainer - Retail (Cebu) | Onsite Nature Of the Account: Retail Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: 24x7 Educational Requirement: Finished at least 2 years in college without back subject/s Work Experience: Minimum 1 year...
