Operations Director

2 days ago

Quezon City, National Capital Region, Philippines Manulife Financial Full time
Position Summary

The role is accountable for strategically leading the Insurance Services Operations within Manulife Business Processing Services ("MBPS"). The role will report locally to the MBPS management and will work closely with the global functional leaders to drive the day-to-day processing and on-going transformations to meet or exceed operational targets.

Position Description
  • Lead the day-to-day business relationships and oversee services across plan implementation, policy administration, financial services and claims processing, with a strong track record in global cross-functional collaboration.
  • Quickly escalate and resolve operational service issues to maintain seamless service delivery.
  • Integrate work across teams, ensuring output meets service level agreements and exceeds quality standards.
  • Developing and executing procedures and policies, ensuring proper implementation by subordinate teams.
  • Enhance service capability by leveraging expertise in operational excellence and drive key transformation strategies.
  • Build credibility and professional relationships with business partners and customers, ensuring customer-centered outcomes.
  • Manage and develop team capabilities, including hiring, performance management, and adherence to governance and operating standards.
  • Partner and execute function, business unit, segment and organizational strategies.
  • Lead transformation initiatives to improve scalability, digitization and customer experience.
  • Lead and develop high-performing teams across multiple functions.
  • Foster a culture of accountability, innovation and customer-centricity.
  • Collaborate with compliance and audit teams to identify risks, existing controls, and implement corrective actions as needed.
Position Requirements
  • 8-10 years of progressive Leadership experience in BPO/SS environment - proven track record of managing and optimizing large-scale operations with a focus on efficiency, quality, and cost-effectiveness.
  • Strong Stakeholder Partnership - Ability to build and maintain business relations with internal and external stakeholders with diverse cultural background
  • Skilled in influencing and negotiating to achieve desired outcomes and support strategic goals
  • Transformation Mindset - Experience in driving business transformation initiatives, including process automation, technology implementation, and organizational change.
Preferred Requirements
  • Background in Insurance
  • Leading large teams
  • Office 365/Power Apps/Power BI
When you join our team
  • We'll empower you to learn and grow the career you want.
  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we'll support you in shaping the future you want to see.
關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商,致力於幫助人們實現「輕鬆投資理財,樂享豐盛人生」。若要進一步了解我們,請瀏覽

宏利是平等機會僱主

在宏利/恒康,我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工,並從而營造包容的工作環境,接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度,我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別(包括懷孕及其相關情況)、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙,為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利/恒康政策儲存及使用。應徵過程中如需協助,請聯絡 。

Working Arrangement

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