Community Engagement and Support Coordinator

18 hours ago

Caloocan, Philippines BruntWork Full time

Community Engagement and Support Coordinator - Health and Wellness The role involves working under the Head of Community Management and Customer Service , providing daily support and engagement within the client platform to ensure every member feels supported, informed, and connected. The position focuses on community engagement, responding to member emails, questions, and inquiries across multiple channels, addressing concerns, and resolving issues in real time. The individual identifies, verifies, and escalates bugs or technical problems through the proper channels to ensure quick resolution and coordinates with clients for more complex cases to maintain smooth, transparent communication and consistent service. Hourly Rate: US$ 3.2 per hour in the applicant’s local currency Number of Paid Hours Per Week: 40 hours per week Schedule: Flexible hours within EST hours Work Arrangement: Work from home Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidate must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on performance in the application process. Responsibilities Provide member support to ensure positive experiences within the wellness community Organize and maintain Google Drive folders with current, up-to-date content Upload materials, video thumbnails, and cover pages to the Circle platform Operate Zoom for live Q&A sessions and documented member questions Manage transactions, paywalls, and video transcriptions Maintain the exercise database for program resources Support additional client-requested tasks to ensure seamless daily operations Ensure platform consistency and brand alignment with science-backed wellness values Requirements 2+ years of experience in community management, customer support, or related roles Strong written and spoken English skills Excellent communication and customer service abilities Extremely organized with strong attention to detail Comfortable managing emails, DMs, and platform posts Proficient in Google Suite (Gmail, Google Sheets, Google Docs, and Google Drive), Slack , and Zoom Experience using community or content platforms (e.g., Circle, Kajabi) Knowledge of AI tools and platforms , including ChatGPT , for workflow and content support Able to multitask, solve problems quickly, and work well with a team Positive, proactive attitude and genuine interest in health, wellness, and helping others #J-18808-Ljbffr

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