People Services Team Lead, APAC

Overview

Job Title: People Services Team Lead, APAC

Job Description Summary: This role will oversee sub-processes of the People Services operations across the Asia-Pacific region and New Zealand, providing leadership and direction to a dedicated team of People Services Advisors and/or Talent Acquisition Coordinators. The position is responsible for managing HR operations and Talent Acquisition coordination, ensuring the delivery of customer-focused service for Tier 1 People processes while consistently meeting SLAs. A key aspect of the role will be driving continuous improvement initiatives, including process optimization and automation, to enhance efficiency and employee experience across diverse markets.

• Case Management & Escalations: Lead the resolution of HR cases, ensuring compliance with service level agreements and managing Tier 2 escalations with professionalism and accuracy.

• Employee Life-Cycle Oversight: Supervise end-to-end employee life-cycle processes—from onboarding to offboarding—ensuring documentation integrity and adherence to internal policies and statutory regulations.

• Operational Support & Team Development: Provide guidance and training to HR Advisors, support Talent Acquisition coordination, and drive continuous improvement initiatives across HR operations.

• Reporting & Insights: Oversee the generation and analysis of HR reports, delivering accurate data and actionable insights to stakeholders and leadership.

• Project Leadership: Lead or contribute to complex HR projects, ensuring alignment with organizational objectives, governance standards, and best practices.

• Education & Experience: Bachelor’s degree with 5–10 years of experience in HR Services or a related field; strong understanding of HR operations and labor law is advantageous.

• Language Proficiency: Fluent in English (oral and written); proficiency in an additional European language is a plus.

• Technical Skills: Advanced proficiency in HR systems such as ServiceNow and Workday, along with Microsoft Office tools.

• Core Competencies: Excellent communication, time management, and customer service skills; proven ability to lead teams, manage escalations, and drive process improvements.

As one of the leading global real estate services firms transforming the way people work, shop and live, working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;

• Career development and a promote from within culture;

• An organisation committed to Diversity and Inclusion

We’re committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That’s why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”