Sales Support Enablement

6 days ago

Quezon City, Philippines GlowTouch Technologies Full time

Join to apply for the Sales Support Specialist role at GlowTouch Technologies. UnifyCX is looking for an extraordinary Sales Support Specialist to join our motivated and ambitious team. What Will You Do? Manage and resolve order issues raised by Sales teams, ensuring accuracy and compliance with sales policies. Verify address serviceability and maintain up-to-date information in our billing and order management systems. Track, analyze, and document order‑related concerns to help improve process efficiency. Keep Sales representatives and customers informed with real‑time updates and solutions. Support system improvements by testing new tools and enhancements before launch. What You’ll Bring? Experience in telco sales operations, order management, or customer support (BPO or telco background a plus). Strong attention to detail and comfort with working in multiple systems or databases. Excellent communication and coordination skills across teams. A proactive mindset—you don’t just fix problems, you anticipate them. Required Qualifications High school diploma or equivalent. Minimum 2 years of experience in telco sales, sales support, retention or customer service roles. Excellent English skills – proper written and oral grammar. Strong interpersonal and communication skills. A customer‑first mindset with a focus on building long‑term relationships. Proficiency in CRM tools and basic computer applications (e.g., Microsoft Office). Demonstrated ability to meet performance goals in a metrics‑driven environment. Problem‑solving skills and the ability to adapt to customer needs in real‑time. Ability to thrive and remain positive in a constantly changing environment. Preferred Qualifications Associate or bachelor’s degree in business, marketing, communications, or a related field. At least 1 year of experience in the broadband, telecommunications, or video services industry. Knowledge of customer retention strategies and techniques. Familiarity with data analysis tools or reporting software. Familiarity with inbound sales techniques and objection‑handling strategies. UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI‑driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome‑based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. UnifyCX is a certified minority‑owned business and an EOE employer who welcomes diversity. #J-18808-Ljbffr

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