Customer Management Associate
2 weeks ago
**MediCard Phils., Inc.** is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality.**MediCard**now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement.**MediCard** is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy:The role is responsible to provide assistance to all phone-in inquiries and requests regarding, but not limited to, customer assistance, customer complaints, in-patient and out-patient verification, membership status, etc. and to coordinate with other departments, if necessary, in order to address such concerns.DUTIES & RESPONSIBILITIES • Handles telephone inquiries and provides corresponding assistance promptly.• Facilitates the validation, verification and approval of out-patient consultations and procedures.• Facilitates dental inquiries• Prepares the patient Information sheets of phoned-in reports of hospital admissions.• Coordinates with the Underwriting Department (URG) and the Revenue Management Department (RMD) to verify the membership and payment status of members who are availing their benefits whether in-patient or out-patient basis.• Receives and logs customer complaints using the specified form and tries to deliver solutions/actions to these complaints.• Assists internal customers to their various concerns.• Should be able to entertain an average of at least 6 patients per/hour / 48 patients per day as assessed per week and per month. CMA evaluation is roughly based on the following parameters.At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents. Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive. MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join MediCard Now*You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.*#J-18808-Ljbffr
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Customer Associate
2 weeks ago
Manila, National Capital Region, Philippines Asticom Technology Inc Full time ₱250,000 - ₱500,000 per yearWe are seeking a friendly, reliable, and customer-focused Customer Associate to provide excellent service and support to clients. The Customer Associate will assist in handling inquiries, processing transactions, and ensuring customer satisfaction. The ideal candidate has strong communication skills, a positive attitude, and a passion for helping people.
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Associate Customer Success Manager
4 weeks ago
Manila, Philippines NICE Systems Full timeSo, what’s the role all about? The Associate Technical Account Manager, CX is responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. He/she will help them overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a...
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Associate Customer Success Manager
2 weeks ago
, Metro Manila, Philippines Five9 Full timeJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an...
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Associate Customer Success Manager
2 weeks ago
Manila, National Capital Region, Philippines NICE Systems Full time ₱1,200,000 - ₱2,400,000 per yearSo, what's the role all about?The Associate Technical Account Manager, CX is responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. He/she will help them overcome issues that arise, succeed in their business using our technology and services, expand their usage of our products, be a...
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Associate Customer Success Manager
1 week ago
Manila, National Capital Region, Philippines NICE Full time ₱144,000 - ₱600,000 per yearAt NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what's the role all about?The Associate Technical Account...
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Customer Experience Associate
7 days ago
Manila, Philippines SMARTPARK SYSTEMS SOLUTIONS INC. Full timeDescription The Customer Experience Associate plays a key role in delivering outstanding service to clients, tenants, and guests. This position ensures smooth front desk operations, provides tenant and client support, maintains office upkeep, and upholds company standards on safety, security, and compliance. The role requires professionalism, strong...
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Customer Experience Associate
4 weeks ago
, Metro Manila, Philippines Smartpark Systems Solutions, Incorporated Full timeJoin to apply for the Customer Experience Associate role at Smartpark Systems Solutions, Incorporated The Customer Experience Associate plays a key role in delivering outstanding service to clients, tenants, and guests. This position ensures smooth front desk operations, provides tenant and client support, maintains office upkeep, and upholds company...
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Customer Service Associate
1 week ago
Ortigas, Metro Manila, Philippines Hytech Consulting Management Full time ₱80,000 - ₱120,000 per yearAbout Us:Hytech is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We currently operate in 172 countries with over 1,000 employees in more than 30 offices worldwide.As part of a global network, we operate brands across various locations, including Sunton Tech in Australia, Duotech in...
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Associate Manager, Customer Support
3 weeks ago
Manila, Philippines Omaze Full timeReady to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very...
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Associate Manager, Customer Support
3 weeks ago
Manila, Philippines Bison Trails Full timeReady to be pushed beyond what you think you’re capable of? At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system. To achieve our mission, we’re seeking a very...
