Amazon Case Specialist

13 hours ago

Sorsogon City, Philippines MultiplyMii Full time

Overview

Position Type: Full Time
Location: Philippines (Remote)

MultiplyMii is a premium recruitment and HR services company that is growing FAST. We are hiring an exceptional Amazon Case Specialist who desires to be part of an exciting organization that rewards and values its team members. We provide onboarding support for you and the client, address challenges that may arise in your work environment, and strive to give you and our client every opportunity to get it right and nurture the relationship.

About The Role

As an Amazon Case Specialist , you will be responsible for addressing account health and listing issues, ensuring listing accuracy and compliance, and managing the catalog to maintain optimal operations.

Responsibilities
  • Monitor and management of the Amazon seller account to ensure its health and compliance with Amazon\'s terms of service and seller code of conduct
  • Create and maintain product listings, ensuring accuracy, compliance, and alignment with brand objectives.
  • Take the lead on creating and maintaining product listings using flat files and Seller Central tools, ensuring accuracy, compliance, and strategic alignment with our brand’s objectives
  • Manage and resolve customer cases through effective communication and problem-solving
  • Maintain a comprehensive understanding of the mechanics of all backend tools, processes, and systems.
  • Monitor, analyze, and report on marketplace metrics and sales to ensure informed decision-making and continuous improvement.
  • Stay abreast of Amazon’s evolving policies and algorithms, advising on best practices to safeguard account standing and promote compliance.
Competencies And Qualifications

Must-Have

  • 3+ years of Amazon Case Management experience with a proven track record in managing and maintaining account health.
  • Comprehensive knowledge of Amazon's ecosystem, including policies, programs, and optimization tactics and experience communicating with Seller Support.
  • Exceptional analytical skills, with proficiency in using Amazon’s reporting tools and Excel for data analysis.
  • Excellent communication skills, both written and verbal.
  • Highly organized with the ability to prioritize effectively and manage aggressive deadlines.
  • Seamlessly work with cross-functional teams to optimize strategies, enhance customer experiences, and drive overall ecommerce success.
  • Ensure accuracy and excellence in every aspect of our ecommerce operations.
  • Foster positive connections and effective communication in all interactions across our platforms and networks
Advantageous
  • Experience in other eCommerce platforms (ie. Walmart, Shopify, eBay, etc.)
What The Company Offers
  • 100% Remote
  • Career Growth & Long-Term Stability
  • Collaborative & Results-Driven Team
  • Learning & Development Opportunities
Technical Requirements
  • Reliable PC/Laptop (Dual Monitor setup recommended)
  • High-Speed Internet Connection with Backup Solution
  • Quiet, Dedicated Workspace for Professional Remote Work
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