Spark Place Customer Service Advisor – RCX 2025

2 weeks ago

Pasig, Philippines Minacs Full time

Spark Place Customer Service Advisor – RCX 2025 Apply NowJob Title: Spark Place Customer Service Advisor – RCX 2025Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile • High school diploma with three to six months of relevant experience preferred• Courteous with strong customer service orientation • Strong computer navigation skills and PC Knowledge • Ability to effectively communicate, both written and verbally • Dependable with strong attention to detail • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly • Tolerance for repetitive work in a fast-paced, high production work environment • Ability to work as a team member, as well as independently • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner • Ability to rotate shifts, as needed • Based on location and/or program, additional experience/skills may be required *Job requirements may vary by country and will not contravene any local laws Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. #LI-DNI Location: PHL Quezon City - Spark Place 3rd FlrLanguage Requirements: Time Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents Apply Now #J-18808-Ljbffr

  • Eton Customer Service Advisor – RCX 2025

    2 weeks ago

    Pasig, Philippines Minacs Full time

    Eton Customer Service Advisor – RCX 2025 Apply NowJob Title: Eton Customer Service Advisor – RCX 2025Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine...

  • UPA Customer Service Advisor – RCX 2025

    1 week ago

    Pasig, Philippines Minacs Full time

    Job Title: UPA Customer Service Advisor – RCX 2025Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...

  • Cyberwest Customer Service Advisor – RCX 2025

    2 weeks ago

    Pasig, Philippines Minacs Full time

    Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Apply NowJob Title: Cyberwest Customer Service Advisor –...

  • Talent Connect

    2 weeks ago

    Pasig, Philippines Minacs Full time

    Apply NowJob Title: Talent Connect - Spark Place Cubao 2025Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or...

  • ACE Luzon

    1 week ago

    Pasig, Philippines Minacs Full time

    ACE Luzon - Community and Campus Recruiting - QC - SPARK - 2025 Apply NowJob Title: ACE Luzon - Community and Campus Recruiting - QC - SPARK - 2025Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer...

  • Customer Advisor

    4 weeks ago

    Pasig, Philippines Security Bank Corporation Full time

    As a Customer Advisor - New Accounts Officer, you will handle in-house selling, cross-selling of bank products and services, and managing of account portfolio to achieve sales targets. You will process the opening of new peso/dollar CASA accounts and placements, roll-over/renewal, termination, and payment of matured placements for all SBC products. You...

  • Customer Advisor

    1 week ago

    Pasig, National Capital Region, Philippines Security Bank Corporation Full time ₱250,000 - ₱500,000 per year

    The RoleAs aCustomer Advisor - New Accounts Officer,you will handle in-house selling, cross-selling of bank products and services, and managing of account portfolio to achieve sales targets. You will process the opening of new peso/dollar CASA accounts and placements, roll-over/renewal, termination, and payment of matured placements for all SBC products. You...

  • Advisor - People Advisory

    2 weeks ago

    Pasig, Philippines Orica Full time

    About Orica At Orica, it’s the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.It’s an...

  • Financial Advisor

    2 weeks ago

    Pasig, Philippines Manulife Financial Group Full time

    Manulife Financial Corporation is a leading international financial services provider, operating as Manulife in Canada, Asia, and Europe, and as John Hancock in the United States. The company offers a wide range of financial advice and insurance services for individuals, groups, and businesses. Through Manulife Wealth & Asset Management, it provides global...

  • Customer Advisor

    3 weeks ago

    Pasig, Philippines Security Bank Corporation Full time

    As a Customer Advisor , you will handle in‑house selling and cross‑selling bank products and services, and manage an account portfolio to achieve sales targets. You will process new CASA accounts, placements, roll‑over/renewal, termination, and payment of mature placements for all Security Bank products while ensuring on‑time and accurate service...