Shaw Customer Service Advisor – RCX 2025
1 day ago
Apply Now
Job Title:
Shaw Customer Service Advisor – RCX 2025Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core Responsibilities• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Candidate Profile• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
Career Framework RoleHas program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Mandaluyong City - ShawLanguage Requirements:
Time Type:
Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply Now #J-18808-Ljbffr-
Shaw Customer Service Advisor – RCX 2025
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Minacs Full timeShaw Customer Service Advisor – RCX 2025Apply NowJob Title:Shaw Customer Service Advisor – RCX 2025Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine...
-
Mandaluyong, Philippines Minacs Full timeMegamall Customer Service Advisor – RCX 2025 Apply NowJob Title: Megamall Customer Service Advisor – RCX 2025Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of...
-
ACE Luzon
1 day ago
Mandaluyong, Philippines Minacs Full timeACE Luzon - Community and Campus Recruiting - MAN - SHAW - 2025 Apply NowJob Title: ACE Luzon - Community and Campus Recruiting - MAN - SHAW - 2025Job Description The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer...
-
Customer Service Advisor
7 days ago
Mandaluyong City, National Capital Region, Philippines Minacs Full timeCustomer Service Advisor - Megamall 2025Apply NowJob Title:Customer Service Advisor - Megamall 2025Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems...
-
ACE Luzon
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Minacs Full timeACE Luzon - Community and Campus Recruiting - MAN - SHAW - 2025Apply NowJob Title:ACE Luzon - Community and Campus Recruiting - MAN - SHAW - 2025Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer...
-
Customer Service Advisors CSA- Shaw Boulevard
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Pick Up Coffee Full time ₱500,000 - ₱1,000,000 per yearMINIMUM QUALIFICATIONS:Must have excellent English communication skillsShould be at least 18 years oldMust have completed high school, Senior High Graduate, 2 years Vocational Graduate and/or atleast two years in college in any fieldMust have at least 6 months call center experience, if the candidate don't have call center experience; must be 2 years and...
-
Customer Care Representative
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Toyota Shaw Inc on behalf of Toyota Shaw Inc. Full time ₱216,000 per yearToyota Shaw Inc on behalf of Toyota Shaw Inc. is hiring a Full time Customer Care Representative role in Pleasant Hills, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: MorningTuesday: MorningWednesday: MorningThursday: MorningFriday: MorningSaturday: MorningNo experience required for this roleExpected...
-
Mandaluyong City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱22,000 per year𝙒𝙖𝙣𝙣𝙖 𝙢𝙖𝙠𝙚 𝙩𝙝𝙖𝙩 𝙘𝙖𝙡𝙡? 𝙀𝙖𝙧𝙣 𝙪𝙥 𝙩𝙥 22𝙠 Nezda's EDSA SHAW Mandaluyong based BPO partner client is URGENT HIRING for Customer Service Representatives (CSRs) to start this August 25, 2025 Apply now and get hired via ONE DAY VIRTUAL PROCESS Designation: Customer Service Representative...
-
Customer Care Representative
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Toyota Shaw Inc. Full time ₱180,000 per yearToyota Shaw Inc. is hiring a Full time Customer Care Representative role in Pleasant Hills, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: MorningTuesday: MorningWednesday: MorningThursday: MorningFriday: MorningSaturday: MorningExpected salary: ₱18,000 per month
-
Marketing Professional
23 hours ago
Mandaluyong, Philippines Toyota Shaw Inc. Full timeOn-site - Mandaluyong Fresh Graduate/Student Bachelor Full-time Job Description Employee Recognition and Rewards Commission, Incentives Government Mandated Benefits Insurance Health & Wellness Employee Discount Professional Development Professional Development Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation...
