Loan Processor
2 weeks ago
Overview
Looking for Filipino (Philippines-based) candidates
Job Role: Loan Processor / Client Liaison
Compensation range: $1,800 - $2,000 AUD/ Monthly (depending on experience and skillset)
Engagement type: Independent Contractor
Work Schedule: 40 hours per week, with core availability during AEST/AEDT business hours (9 AM – 5 PM) to support client calls, lender follow-ups, and real-time collaboration.
Who We Are: At Hunt St, we help Australian companies directly hire top 5% remote talent in the Philippines. You will be hired directly by the client, typically as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote, so you'll be able to work from home.
Who The Client Is:
Our client is a trusted finance brokerage based in Australia, specialising in helping individuals and businesses secure tailored lending solutions. With a focus on home loans, business finance, and personal lending, they pride themselves on guiding clients through the process with clarity, transparency, and genuine care.
As their client base continues to grow, they are seeking a detail-oriented and proactive Loan Processor / Client Liaison to strengthen their support team and deliver exceptional client experiences.
About the Role
We are looking for a highly organised Loan Processor / Client Liaison to join the client’s finance team. This role is ideal for someone who thrives on managing details, keeping processes moving, and building positive relationships with clients.
You will be the key point of contact for clients throughout the loan process—ensuring smooth communication between brokers, lenders, and clients. The role requires strong administrative skills, a sharp eye for detail, and the ability to work efficiently under deadlines.
The ideal candidate has prior experience in loan processing, mortgage broking support, or financial services administration, along with strong communication and client service skills.
Key Responsibilities- Liaise with clients to gather required documents and information for loan applications.
- Review and verify financial documents to ensure accuracy and compliance with lender requirements.
- Prepare and submit loan applications through the appropriate lender systems.
- Track progress of applications and provide clients with timely updates.
- Communicate with lenders, banks, and brokers to follow up on outstanding items and ensure smooth processing.
- Maintain organised digital records of all loan files and supporting documents.
- Support brokers with administrative tasks, including preparation of compliance documents and client communications.
- Handle client inquiries with professionalism and empathy, ensuring a positive experience throughout the loan process.
- Identify and escalate potential issues or delays proactively.
- Contribute to process improvements to enhance efficiency and client satisfaction.
- Assist with outbound calling when required, including:
- Contacting the existing loan book to check in with clients.
- Reconnecting with clients who haven’t been in touch recently to rebuild relationships.
- Minimum 2 years’ experience in loan processing, mortgage broking, or financial services administration.
- Strong understanding of loan application processes, compliance requirements, and lender documentation.
- Excellent communication skills—both written and verbal—with the ability to explain processes clearly to clients.
- High attention to detail and accuracy in handling financial documents.
- Proficiency with loan processing platforms, CRM systems, and Microsoft Office (Word, Excel, Outlook).
- Strong organisational and time management skills, with the ability to handle multiple applications simultaneously.
- Proactive, resourceful, and comfortable working independently.
- Client-first mindset with a professional and approachable manner.
This is a remote role that will be set up as an independent contractor engagement.
To ensure alignment and transparency, successful candidates will be expected to:
- Disclose any existing ongoing roles or client work
- Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)
- A 13th-month performance bonus will be included, in line with Philippine customs.
