Healthcare VA

Overview

Job Title: Scheduling & Care Coordination Specialist

Location: Fully Remote

Employment Type: Full-Time

We are seeking a highly organized and detail-oriented Scheduling & Care Coordination Specialist to manage clinician and client schedules, facilitate seamless care coordination, and oversee key administrative and front-end billing tasks. The ideal candidate is proactive, professional, and comfortable handling multiple responsibilities in a fast-paced environment, especially in a healthcare setting.

• Scheduling Management: Develop and maintain accurate schedules for clinicians and clients; ensure appropriate client-to-clinician ratios; serve as the primary point of contact for scheduling inquiries from clients and staff
• Assessments Coordination: Schedule assessments and reassessments in a timely and organized manner
• Care Coordination: Coordinate care across multiple disciplines; arrange substitute clinicians when needed to ensure uninterrupted services
• Client & Staff Communication: Answer incoming calls and respond to inquiries with professionalism and urgency; maintain consistent and clear communication via phone and email with families and staff
• Record & Document Management: Maintain and audit client records for accuracy and compliance; ensure timely documentation and updates in relevant systems
• Reception Oversight: Oversee receptionist functions, including managing calls, scheduling appointments, and addressing inquiries
• Front-End Billing & Authorization Management: Verify insurance benefits and monitor ongoing eligibility; track changes in coverage and authorization status; manage patient record reviews, collect client payments, and maintain up-to-date authorization tracking

• Proven experience in scheduling, administrative support, or healthcare coordination
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency in relevant software tools (Google Drive, CentralReach, Monday.com, Excel)
• Prior experience in a healthcare or therapy-based setting is a plus

• Entry level

• Full-time

• Health Care Provider

• Technology, Information and Internet

We respect your privacy and encourage referrals to increase your chances of finding opportunities. This description reflects the essential duties and qualifications of the role.