Service Engineer 2 Yr Exp 23K-30K Salary Mandaluyong City

Job Overview

Service Engineer 2 Yr Exp 23k 30k Salary Mandaluyong City (location implied by title). Posted today.

Job Description

Why join ezyCollect

ezyCollect is an Australian-founded B2B SaaS FinTech focused on eliminating late payments. Our platform automates invoice-to-payments processes and integrates with accounting/ERP software. We are a team of 60+ across multiple countries, solving real business problems with the latest technology. Our vision is to empower clients to grow their businesses through integrated and faster payments, accurate credit data, and automation.

We are looking for a curious, determined professional who thrives in a fast-paced, collaborative environment. This is a full-time role based in the Philippines, mainly aligned to Australian business hours with some flexibility for US and client time zones. Observance of NSW public holidays; communication in English.

Role title: Technical Support Specialist

Join our team as a go-to problem solver behind the scenes. You will use SQL knowledge and integration expertise (Xero, NetSuite, SAP, QuickBooks, MYOB) to keep systems running, resolve sync issues, and support clients globally. If you enjoy digging into databases, solving technical challenges, and turning data into insights within a collaborative, fast-moving team, this role is for you.

Key responsibilities include:

• Installations of all supported ezyCollect integrations (NetSuite, MYOB EXO, MYOB Acumatica, Xero) and complex integrations
• Performing daily sync integration checks
• Resolving daily support tickets
• Inbound customer support (Hubspot inbox and Intercom live chats)
• Liaising with technology partners to resolve client issues
• Maintaining proper technical documentation
• Providing after-hours support when needed (US or other client time zones)

Role requirements

General

• Minimum 2–3 years in a technical SaaS/FinTech support role
• Ability to handle urgent investigations and high-priority issues
• Customer-focused with fluent English; comfortable communicating with clients via phone, email, and live chat
• Ability to explain complex issues to technical and non-technical audiences
• Experience with AUS and US clients preferred
• Problem-solving mindset, strong work ethic, adaptability to fast-paced environments
• Proactive with initiative, high-quality work
• Excellent administrative, organizational, and time-management skills
• Willingness to work outside regular hours when required

Technical

• Experience with integrations to Xero, NetSuite, SAP, QuickBooks, or MYOB
• Troubleshooting and resolving issues across software integrations
• Strong database knowledge; capable of SQL queries for reporting/analysis
• Experience with Java, RESTful APIs, Tomcat or similar application servers

Benefits and perks

• Employee Share Options
• Annual Training Budget
• HMO contributions
• Flexible working arrangements
• 4 weeks annual leave; 2 weeks sick/carers leave
• Parental leave policy and other leave allowances
• Employee SWAG; quarterly social events; virtual games
• Remote (work from home) position

Location note: This description covers roles in Mandaluyong City and surrounding regions; multiple postings may exist for other locations.

Technical Customer Support - Urgent

Taguig, National Capital Region

Posted today

Job Description

What you will do :

• Compose thoughtful, personalized responses for customer requests
• Troubleshoot and identify root causes using internal tools
• Identify product improvements and reproduce bugs for high-impact fixes
• Provide solutions to technical scenarios to help clients use platforms effectively
• Maintain quality in a high-velocity environment
• Aim to create the best customer experience

Who you are :

• Excellent communication and a solutions-oriented mindset
• Independent worker with problem-solving attitude in changing environments
• Customer-focused with entrepreneurial spirit and proactive teamwork
• Flexible to evening/weekend shifts

Job Types: Full-time, Permanent

Salary: Up to Php40,000 per month

Benefits: Health and life insurance

Schedule: 8-hour shift

Other pay: 13th month salary, overtime pay

Customer Support

Mandaluyong, National Capital Region

Posted today

Job Description

We are mass hiring for Call Center Agents on a 3-month contract with potential absorption to regular roles depending on performance.

Responsibilities:

• Resolve customer inquiries and escalate when needed
• Record customer interactions and order details
• Stay updated on policies and services
• Contribute to a positive team environment

Qualifications:

• Good communication skills; English proficiency preferred
• Computer-literate; problem-solving ability
• Ability to thrive in a fast-paced environment

Benefits:

• Monthly commissions, HMO with 2 dependents, paid leaves, OT/holiday pay, 13th month pay, etc.
• Career growth opportunities
• Multiple locations and roles available

Job Types: Full-time, New-Grad, Permanent

Customer Support

Various locations (Makati, Caloocan, etc.), National Capital Region

Posted today

Job Description

Non-voice, non-call center roles for fresh graduates or career shifters. Non-voice emphasis with strong typing and written communication skills.

Qualifications:

• 18+ years old; HS graduate or higher
• English proficiency advantageous; no prior BPO required

What We Offer

• Salary up to PHP 30,000; HMO Day 1; night differential; overtime pay
• Rice allowance, paid leaves, wellness program
• 13th month pay and government benefits

Other postings cover additional customer support roles with similar structures and benefits across multiple Philippine locations.

Equal Opportunity and Privacy

Lean Solutions Group and partner postings emphasize equal opportunity employment and privacy notices. We encourage applicants to review the privacy notices and program details in each listing.

How to Apply

Additional postings include details on locations and requirements. Apply as directed in each posting.

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