Circuit Delivery Coordinator

5 days ago

Angeles, Philippines CommandLink Full time

Overview Join to apply for the Circuit Delivery Coordinator role at Command|Link . This is a Full-Time, 100% Remote opportunity. About Command|Link Command|Link is a global SaaS platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line. Learn more about us here About Your New Role As a Circuit Delivery Coordinator within our Service Delivery team, you will be responsible for managing third-party resources, ensuring timely delivery of customer orders with specified quality standards. This role involves communicating regularly with project managers, reviewing sales orders, prioritizing workload, driving escalations when necessary, and maintaining effective communication with customers, vendors, and internal teams. The role is full-time and remote. Key Responsibilities Support assigned project managers and the PM team in the provisioning of new orders to business customers for internet, voice, and SDWAN services. Process carrier orders, including new services, upgrades, moves, changes, and disconnects. Ordering Voice Services including Phones & Porting Numbers Request & Manage Dispatches Manage third-party resources, both internal and contracted, to ensure timely delivery of customer orders meeting specified quality standards. Communicate regularly with project managers, providing updates throughout the delivery cycle. Prioritize and manage daily workload effectively. Drive escalations as necessary to achieve results and act as a liaison for customer or carrier orders. Ensure timely and effective communication with customers, vendors, sales teams, and peer organizations. Status large project installations, communicating order status accurately. What You'll Need For Success 1+ years of experience within the telecommunications industry. Internet circuit ordering with carriers preferred. VOIP experience strongly recommended. Ability to document dependencies and priorities clearly. Experience managing escalations independently. Adaptability to dynamic environments. Strong interpersonal, verbal, and written communication skills. Excellent customer service and soft skills. Analytical and problem-solving abilities. Project management and organizational skills. High integrity and ethical conduct. Team player with a passion for success. Proficiency in Microsoft Office and PC applications. Why you'll love life at Command|Link Join us at Command|Link, where you'll have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking. Are you ready to make an impact? Room to grow at a high-growth company An environment that celebrates ideas and innovation Your work will have a tangible impact Flexible time off Fun events at cool locations Employee referral bonuses to encourage the addition of great new people to the team Job Details Seniority level: Entry level Employment type: Contract Job function: Other Industries: Software Development #J-18808-Ljbffr

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