Customer Service Specialist

4 weeks ago


Malabon, Philippines Granville Industrial Chemical Corporation Full time

Responsibilities

  • Provide exceptional customer service through various communication channels.
  • Resolve customer inquiries and issues efficiently and effectively.
  • Maintain customer satisfaction by offering timely solutions.
  • Document interactions in the company system for future reference.
  • Collaborate with team members to enhance service quality.
  • Assist in creating FAQs and support documents.
Qualifications
  • Educational Qualifications: Bachelor’s degree in a related field.
  • Experience Level: 1-3 years of experience in customer support.
  • Skills and Competencies: Strong technical skills, adept in English communication, and exceptional customer service.
  • Working Conditions: Office environment, potential for remote work.
  • Qualities and Traits: Customer-oriented, excellent interpersonal skills, and a problem-solving mindset.
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