Quality Analyst

3 days ago

Pasig, Philippines TaskUs Full time

Quality Analyst TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech, and HealthTech. In TaskUs, we prioritize employees’ well‑being by offering competitive salaries and comprehensive benefits packages. Our inclusive environment encourages internal mobility and professional growth. What does a Quality Analyst do? Think of yourself as the go‑to person for teammates and clients that helps analyze, evaluate, and resolve back‑end issues affecting their day‑to‑day tools, performance, and processes. As a Quality Analyst , you will: Prepare weekly and monthly reports on the quality of teammates’ performance; Identify potential quality issues per a defined process and elevate ongoing quality issues to management; Verify implemented solutions or fixes to ongoing quality issues; Hold regular calibration sessions with your assigned teams, which include conducting side‑by‑side task monitoring and feedback sessions with teammates and team leaders; Attend weekly business reviews with assigned campaign team leaders, operations managers, and clients. Requirements Knowledge of customer service practices within and/or beyond the BPO space; Ability to identify patterns or connections between situations, issues, or problems that may not be explicitly related; Aptitude in expressing ideas and presenting analysis, findings, and recommendations through clear and effective written and verbal communications; Capacity to learn more about business, economics, or other relevant subjects under study through various research methodologies; Background in conducting research and analytics, backed by advanced computer proficiency; Experience in mediation and conflict resolution techniques. Application We invite you to explore all TaskUs career opportunities and apply through the provided URL DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. #J-18808-Ljbffr

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