Quality Analyst
4 weeks ago
Quality Analyst TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech, and HealthTech. In TaskUs, we prioritize employees’ well‑being by offering competitive salaries and comprehensive benefits packages. Our inclusive environment encourages internal mobility and professional growth. What does a Quality Analyst do? Think of yourself as the go‑to person for teammates and clients that helps analyze, evaluate, and resolve back‑end issues affecting their day‑to‑day tools, performance, and processes. As a Quality Analyst , you will: Prepare weekly and monthly reports on the quality of teammates’ performance; Identify potential quality issues per a defined process and elevate ongoing quality issues to management; Verify implemented solutions or fixes to ongoing quality issues; Hold regular calibration sessions with your assigned teams, which include conducting side‑by‑side task monitoring and feedback sessions with teammates and team leaders; Attend weekly business reviews with assigned campaign team leaders, operations managers, and clients. Requirements Knowledge of customer service practices within and/or beyond the BPO space; Ability to identify patterns or connections between situations, issues, or problems that may not be explicitly related; Aptitude in expressing ideas and presenting analysis, findings, and recommendations through clear and effective written and verbal communications; Capacity to learn more about business, economics, or other relevant subjects under study through various research methodologies; Background in conducting research and analytics, backed by advanced computer proficiency; Experience in mediation and conflict resolution techniques. Application We invite you to explore all TaskUs career opportunities and apply through the provided URL DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. #J-18808-Ljbffr
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Quality Analyst
2 weeks ago
Pasig, Philippines August 99 Full timeAugust 99 Pasig, National Capital Region, Philippines We are looking for a Quality Analyst to be dedicated to our Australia-based client. The Quality Analyst will be responsible for ensuring websites, themes, and plugins conform to quality standards by executing automated test plans, performing diagnostics, and coordinating with development teams to resolve...
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Quality Analyst
4 weeks ago
Pasig, Philippines ibex Full timeJoin or sign in to find your next job Join to apply for the Quality Analyst role at ibex ibex Pasig, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. The Quality Analyst assesses call quality to ensure that CSRs deliver their role in line with the company and client’s quality values and methodology....
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Quality Analyst
7 days ago
Pasig, Philippines Viventis Search Asia Full timeJob Title: Quality Analyst Job Summary: The Quality Analyst is responsible for monitoring and evaluating customer interactions to ensure adherence to company standards and service quality. This role plays a key part in improving customer satisfaction by providing feedback, identifying training needs, and supporting the continuous improvement of call center...
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Quality Analyst
3 days ago
Pasig, National Capital Region, Philippines August 99 Full timeWe are looking for aQuality Analystto be dedicated to our Australia-based client. The Quality Analyst will be responsible for ensuring websites, themes, and plugins conform to quality standards by executing automated test plans, performing diagnostics, and coordinating with development teams to resolve issues. The ideal candidate brings 2+ years of QA...
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Quality Analyst
1 week ago
Pasig, National Capital Region, Philippines Viventis Search Asia Full time ₱600,000 - ₱660,000 per yearJob Title: Quality AnalystJob Summary:The Quality Analyst is responsible for monitoring and evaluating customer interactions to ensure adherence to company standards and service quality. This role plays a key part in improving customer satisfaction by providing feedback, identifying training needs, and supporting the continuous improvement of call center...
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Quality Analyst
1 week ago
Pasig, National Capital Region, Philippines TaskUs Full time ₱600,000 - ₱1,200,000 per yearAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
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Quality Analyst
2 weeks ago
Pasig, National Capital Region, Philippines TaskUs Full time ₱250,000 - ₱450,000 per yearJob Description*About TaskUs:*TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...
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Quality Analyst
3 days ago
Pasig, National Capital Region, Philippines ibex Full time ₱15,000 - ₱30,000 per yearTheQuality Analystassesses call quality to ensure that CSRs deliver their role in line with the company and client's quality values and methodology.ResponsibilitiesMonitoring of Calls – 15-30 calls per dayDaily/weekly/monthly reports and other communication materials to highlight quality metric performance achievements and identify areas of...
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AR Quality Analyst
3 weeks ago
Pasig, Philippines Lennor Group Full timeOverview Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a Healthcare RCM company in their search for an AR Quality Analyst based in Pasig . Salary Range: up to ₱55,000 Work Setup: Onsite Shift Schedule: Night Shift (9PM-5AM) Location: Pasig City The role We are seeking a...
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Quality Assurance Analyst
3 weeks ago
Pasig, Philippines Seven Seven Full timeRecruiting for the best talent for a global IT-BPM company Quality Assurance Analyst (Manual QA Tester) About the Role We’re looking for a detail-oriented QA Manual Tester to join our growing team! You’ll be responsible for ensuring that our applications meet quality standards through precise test planning, execution, and documentation. This role...
