Communications and Admin Assistant
4 weeks ago
Discover your 100% YOU with MicroSourcing
Position: Communications and Admin Assistant (Intermediate)
Location: SM CDO Downtown Premier
Work setup & shift: Onsite | Night shift
Why join MicroSourcing?
You'll have:
- Competitive Rewards : Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As a Communications and Admin Assistant, you will:
- Communicate with guests, homeowners, and the STRM team to ensure clear, timely updates
- Support positive guest experiences while maximizing value for clients
- Maintain accurate tracking, documentation, and records across departments
- Respond to guest inquiries and manage reservations in Guesty and Breezeway
- Escalate issues as needed to supervisors and ensure proper documentation of tasks
- Perform safety and security checks and review guest feedback
- Enter, match, and verify receipts and vendor reports using tools like Dext and Excel
- Support reporting by tracking role-specific and company metrics
- Perform data entry and maintain platforms for accurate information access
- Attend meetings and support additional administrative tasks as required
What You Need: Non-negotiables
- At least 2 years of experience in customer or client support
- Proficiency in Microsoft Excel
- Strong communication skills
- Ability to use discretion and read between the lines in guest communications
Preferred skills/expertise
- Experience in Short-Term Rentals, Hospitality, or Property Management
MicroSourcing is an equal opportunities employer and is committed to providing a workplace that is free from discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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