Operations Manager

6 days ago Be among the first 25 applicants Apply through this Job Application Form: Attention: Copy and paste the Job Role ID into the Application Form. Role Code: 3JNUojc7 The Ideal Candidate We’re looking for a driven professional with uncompromising integrity—someone who values free market capitalism, is their own toughest critic, and has a knack for problem‑solving and value creation. This role is not for the faint of heart. You’ll collaborate closely with our co‑founder, who embraces first‑principles thinking, iterates relentlessly, and holds himself and those around him to ever‑increasing standards. If you prioritize work‑life balance, boundaries, a “good enough” mindset or can’t resonate with a pro‑business mentality, our projects won’t be the right fit for you. You should find energy—not exhaustion—in fast‑paced feedback loops, an iterative process, and the pursuit of better. A sharp eye for detail, personal accountability, and a hunger for continuous improvement are essential. If you’re dependable, adaptable, proactive, motivated, and energized by an entrepreneurial startup work environment, we want to hear from you Summary of the Role The Digital Operations Manager is the co‑founder’s operational right hand—positioned between him and the wider team to build, oversee, and continuously refine the company’s core business functions. Working in lock‑step with the co‑founder’s vision and leadership style, you will translate high‑level vision and strategy into operational systems and day‑to‑day execution, freeing the co‑founder’s bandwidth while ensuring every initiative aligns with our capital‑allocation priorities, cultural standards, and long‑term goals. The role centers on the following key responsibilities: Core Business Function Development, Management & Execution, and Knowledge & Systems—architecting the business functions that drive sustainably profitable growth, delivering timely high‑quality project deliverables cost effectively and converting tacit know‑how into scalable systems. You’ll operate remotely and cross‑functionally—leveraging Slack and Zoom (cameras on, screen‑sharing as needed) to maintain high‑touch collaboration with the co‑founders and the distributed team. Once goals are set, you will own execution, champion transparency, and ensure seamless knowledge transfer so the organization keeps moving forward at pace. Please do not apply if you can’t or won’t follow explicit instructions. We evaluate attention to detail at every stage of our hiring process, starting with your initial application. If you fail to demonstrate this from the outset, you will not receive a response—saving both your time and ours. Compensation Pay Rate: 750 PHP to 1250 PHP per hour No Benefits: This is an independent contractor role; therefore, no additional benefits are provided. Work Schedule & Availability Flexible Hours: Structure your work schedule to meet agreed outcomes while maintaining effective communication and alignment with stakeholders. Meetings & Communication: Share overlapping availability for meetings and discussions as needed, typically between 14:00-16:00 PST. About Us At Pet Awesome, we’re a small but ambitious e‑commerce company specializing in pet products, currently serving our 4‑legged customers (and their hoomans) in the USA and UK. We’ve found product‑market fit with western women aged 25‑54 who adore their small dogs as much as we do. The projects we work on are often fun The job comes with plenty of laughs and wagging tails as we solve problems for pets and rub human noses in the solution ;) Our marketing isn’t just cheeky; we give pets a voice and share their perspective. To get a sense of our pet products and doggy personalities, check out our instagram @_PetAwesome_ Tail wagging and nose boops aside, we’re growing our geographically diverse and remote team of 10 dependable and adaptable “hooman” professionals who strive for continuous improvement and place integrity first. If you share our passion for pets, have a head for business, and embrace a growth mindset, consider joining our pack to help us build a lasting doggy empire Key Responsibilities Core Business Functions: Hire key personnel, build and operationalize the company’s core business functions to turn high‑level strategy and vision into successful business outcomes. Performance Management: Define and continuously improve performance standards and KPIs to better align key personnel and maximize business output per unit of resource input. Management & Execution Planning & Structuring: Structure and organize projects and workflows so objectives, expectations, deliverables, deadlines, and supporting resources are clear. Project & Workflow Management: Manage the execution of projects and workflows by assigning tasks, SOPs, tracking progress, billable hours, eliminating bottlenecks, and compressing feedback loops while keeping work aligned with strategic goals. Validation & Handoff: Validate deliverables against briefs, secure irrevocable ownership, and audit billing for accuracy and efficiency—relentlessly holding all stakeholders accountable to their commitments, responsibilities, and performance metrics to drive sustained business success. Systems & Knowledge System Development & Management: Build, manage, and continuously improve and integrate project deliverables into business systems to maximize business output versus a given resource input through the integration of people, technology, processes, procedures and automations. Knowledge Capture: Capture and codify tacit know‑how ensuring comprehensive knowledge transfer and retention within the company, allowing repeatable and scalable training, expectations, execution and eliminating key‑person risk. Integrity First: Uphold personal and professional integrity and exemplify this to stakeholders. Identify and acknowledge conflicts of interest, correct mistakes proactively and uphold trust and reputation. Always Accountable: Convert commitments into measurable outcomes and own the results. Increase transparency ensuring alignment remains strong and actions meet expectations. Stakeholder‑Facing Professionalism: Conduct all stakeholder video meetings with business‑appropriate attire and a well‑organized, distraction‑free workspace. Dependability & Adaptability: Meet commitments, be reliable and supportive when needed, and give your best effort even outside of typical days/hours. Adapt to changes in plans, priorities, strategies and approaches even if they’re outside of your role or skillset with minimal disruption. Continuous Improvement: Strive to exceed expectations, remain curious, and explore new tools, technologies, or strategies to enhance performance. Seek and offer constructive feedback, and pursue iterative improvements in processes and strategies. Timesheet & Invoicing: Maintain and submit an accurate timesheet on days worked that itemizes tasks, projects, and billable hours to ensure transparency and alignment with your invoicing. High Communication Standards: Provide timely updates and respond to messages promptly. Communicate clearly with attention to grammar, spelling, and detail, ensuring timely follow‑ups. Ask clarifying questions to ensure mutual understanding and alignment of expectations. Requirements Mandatory Experience/Background: 2+ years E‑Commerce experience 3+ years Operations Management 2+ years Process Mapping & SOP Writing 2+ years Budget & P&L stewardship—hands‑on experience owning a cost center or managing unit economics (COGS, fulfillment, ad spend, etc.) Cross‑Functional Experience – cumulative 5+ years in ≥2 of the areas below: Project / Program / Product / Change Management Digital Marketing / Logistics / Manufacturing Operations Business / Financial / Data Analysis (The 5+ years may be spread across multiple roles but must include substantive experience in at least two of these categories.) Tools/Skills: AI tools: Strong proficiency with Chat GPT is needed. Additional experience with other models such as Copilot, Claude, etc. is a plus. Work‑Management Platform: Proficient in ClickUp or a comparable tool (e.g., Asana, Monday, Jira, etc.). If you’re unfamiliar or rusty with ClickUp, you’re responsible for ramping up on your own time before project kick‑off. Amazon Seller Central and/or Shopify: You must have a working understanding of Amazon Seller Central and/or Shopify. This includes knowing how each platform handles product listings, inventory, pricing, promotions, fulfillment, and compliance. Additional Requirements: Recording: Must be capable of recording yourself and others, with their consent, for various business purposes including meetings, demonstrations, instructions, and briefings, using video and audio tools. Your acceptance of this position implies your consent to these recording requirements. Professional Standards: Appearance: Wears suitable work attire for a professional setting which includes clean, wrinkle‑free, business‑casual clothing for virtual meetings with stakeholders. Organized Workspace: Maintains an organized, quiet, well‑lit, and private work space which prevents disruptions during meetings. Preferred Experience working at a startup, agency, or growth‑stage company where deliverables were tied to fast timelines and shifting priorities. Worked with developers or engineers to scope and deploy API‑based workflows or integrations. Automation tools: Advanced familiarity with tools like n8n, Zapier, Make, or custom scripts. Application Process Apply through this Job Application Form: Attention: Copy and paste the Job Role ID into the Application Form. Role Code: 3JNUojc7 #J-18808-Ljbffr